Having read the reviews it comes as a shock that I’m even having to say this….. went to view a property on Byrd Road with Atlanta and I must say what a frosty reception we got. We arrived Atlanta was already stood outside the property we waved as we was parking to which she completely just looked at us with a resting b face, upon meeting Atlanta I felt she was very abrupt and cold with me, to try and break some of the awkward tension I asked how she is , she then responded short and sweet with “ she’s fine” As I said it comes as a shock I’m having to write this, hopefully Atlanta was having a bad day and wasn’t put off by me being a person of colour :)
Reply from Inspire Estate Agents - Crawley: Thank you for your feedback. We’re naturally very sorry to hear that you felt this way following your viewing — especially as it’s so different from the experience the vast majority of our clients have with our team.
Having spoken with Atlanta, she recalls the appointment differently and is confident she greeted you warmly and professionally, as she always strives to do with every client. That said, we understand that first impressions matter, and we’re sorry if there was any misunderstanding or if her manner came across differently on this occasion.
However, we must respectfully and firmly state that the suggestion that your treatment may have been influenced by your ethnicity is both unfounded and unfair. Atlanta – and the wider Homes Partnership team – treat everyone with the same courtesy and professionalism, regardless of background. We are proud of our inclusive approach and do not tolerate discrimination in any form.
We would welcome the opportunity to speak with you directly to discuss your experience further. If you’re open to that, please feel free to contact our Managing Director, Adam Charlton, on 01293 529999 or via email at adam@homes-partnership.co.uk.
Thank you again for taking the time to share your thoughts.