Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our Clients to ensure we’re offering a great service or where we need to improve. We acknowledge the points raised in your review, and are sorry to hear of the dissatisfaction you experienced. When multiple viewings are scheduled, it is imperative to adhere to the allotted time slots to accommodate all appointments. During the call made the day before your appointment, where you advised you may be 10-15 minutes late, the colleague who took the call emphasised the importance of managing viewings within specified time frames. We are committed to accommodating all viewings. My colleague arrived at the property promptly at 11:30am as scheduled with other viewings. She was present at 11:50am with other applicants during their time slots. She attempted to reach you at 12:16pm as she could not see that you were present at the agreed upon time. We value your feedback and hope this clarifies the situation for any inconvenience caused and for any mis understandings that have occurred. Should you wish to discuss this matter further, please do not hesitate to contact info@inspireestates.co.uk