Kamla, We thank you for taking the time to leave a review, and we take all reviews very seriously, and are so sorry that you feel this way. I have looked at our system and cannot find any of your details on our system as a registered client. We want to address all reviews and especially those that feel we have not met our values. Please do reach out to me on stephen@inspireestates.co.uk, so we can look into what happened and why you feel that you wished to express our service as 1 star, as this is exceptionally unusual for us. Best Regards - Stephen Bushell - Branch Partner