Edina - We have no record of any interaction with yourself. We are proud of our many 5 star reviews, and to see anything less is a concern to us. Please can you contact myself on stephen@inspireestates.co.uk to clarify where the issue occured, so we can action any concerns you have. If we don't hear back, we will assume this to be a mistake and request from Google that the review is removed. Regards, Stephen