Dear Synchromystic Theorist, Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience and frustration you encountered during the purchase of your first home. Your feedback is incredibly valuable, and we take it very seriously as it helps us improve our services. We understand how important timely communication and reliability are, especially when making significant investments. We're sorry to hear that we did not meet your expectations in this regard and would love to know more; specifically what property you were purchasing, as this is not reflective of the high standards we strive to uphold. When progressing a sale we are reliant on information from respective solicitors supply to us, and if they don't update us its very difficult to communicate timeframes. Regarding your experience with Bradley, we apologise if his demeanour did not convey the professionalism and seriousness you expected. We will discuss this internally as one of our values is being personable, but we also want to ensure all our team members maintain the highest level of customer service and professionalism. We appreciate your feedback and would like the opportunity to analyse where we went wrong. If you could provide more details or contact us directly, we will be able to review what happened. Please email me directly matt@inspireestates.co.uk Thank you once again for bringing this to our attention. K.regards Matthew Cousins