Thank you for taking the time to leave your review. Following our recent conversation, I would like to thank you for openly sharing the reasons behind your experience. We’re sorry to hear that you felt disappointed with how the initial communication was handled. It’s always our intention to provide clear and respectful guidance, particularly when it comes to meeting referencing criteria. That said, I’m pleased we were able to speak and explore alternative options together. As discussed, we’ve now been able to progress your application and have arranged a viewing for the property you were interested in. We are always here to support applicants wherever possible, and I encourage you to contact me directly should you wish to discuss anything further. Kind regards, Kelly Brinklow Property Manager