I don't understand how they have such a high rating. They are so slow and uncaring. It takes them such a long time to respond to issues such as the boiler breaking, leaving us without heating for several days. When we first moved in, there were a lot of problems with the place. We reported all the issues on their app and after several months they just deleted all our reports without addressing them??

I am a tenant and the tenant service is bad. They can’t send a contractor for two months.

The most unprofessional letting agents you can work with. Try to close the deal with other agents if it is possible. They do not give .... about tenants or anything except money.

Dodgy. They said my deposit was refundable but they didn’t plan to refund it. The agent kept ignoring my emails and whenever I called the office he would ask his colleagues to say he wasn’t in. If not for the intervention of my bank, I wouldn’t have gotten my deposit back. Beware!

Look, This isn't a great lettings agency and it's such a shame nottingham is populated with students hence there is a housing crisis. I viewed a property and the lettings guy told me he was in a rush to go to another property... I felt embarrassed so i just signed it, whatever man, i'm not a fancy guy.. I realised they don't deal with their own housing, they actually use landlords to deal with the rent and a vague company called housing 35... This is part of my fault anyway, if i knew I would have walked... I'm gonna update this soon. UPDATE 4/09/22 - Please get rid of Housing 35, how can i move to an empty studio with no microwave and no instructions how to use the cooking hub. I will end it here and rant my complains to housing 35

Review Be very careful using this agency. We viewed a property and were 1 of only 2 applicants (which was sold to us as ‘a huge amount’) to then be strung out day after day, for over a week, to then be turned down One time we called for an update and were told the agent dealing with the property had COVID and wasn’t in the office so we’d need to wait an extra week, to then find out he was in the office and had scheduled more viewings - but was insistent that the landlord hadn’t rejected us. A promise of “I’ll call you back today” never materialised and after another call this morning we filling out we weren’t getting the property. Great way to treat potential customers and to use COVID as an excuse is disgraceful considering the current climate. So be very careful using this estate agency as they are far from transparent with you.