I had previously left a good review but that was about simple matters. Due to an admin error which Tristram's admitted (they hadn't applied for a landlord licence on my behalf) and a poor inspection after fire damage, I got my home back later than expected and in need of much repair. The rent deposit scheme adjudicator mentioned in their statement that they would have awarded more than the deposit if they could(which says a lot). Additionally, the compensation offer from the owners of Tristram's was derisory in view of the situation and in no way covered my emergency short term housing costs(I accepted the offer as I did not want to pursue through the ombudsman). Office staff maintained regular contact and were courteous but kept having to refer matters to the owners who did not contact me when promised(crucially just before a weekend when I had to make a decision on looking for more short term accommodation, which they said they would assist with). I never did hear from the owners. #a few days later after posting the above# Received a voicemail from what I believe is one of the owners, asking to discuss why I had changed my review. Where was my call in April (4months ago) ? Ask yourself if this is good enough?