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Tristrams Sales & lettings

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Tristrams Sales & lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Extremely disappointed with this agency! Do not use them! At the end of August, just 3 weeks before uni started they send us an email saying that the house we had signed a contract for, paid for a month's rent as well as for documentation fees, is no longer available for us because it lacks a safety license?!?! This was a huge shock for me and my flatmates as we all live abroad during holidays, so we had to find a new accommodation not only last minute but also while overseas. This was one of the hardest and most stressful periods of my life!!! So when finally things settled and we were no longer HOMELESS, I walked pass the property we were supposed to live in but did not due to a safety license and guess what - THERE WERE PEOPLE LIVING THERE!!!! This showed Tristram's dishonesty, lack of moral and no care for their customers whatsoever. WORST AGENCY EVER, DO NOT TRUST THEM!

review by Silvia Tyaneva

Reply from agent

Hi Silvia, I completely understand your frustation following the situation that occured last summer. Unfortunately in this situation the landlord let us down, as much as he let you down. At no point from advertising the property all the way until withdrawing the property, did the Landlord make us aware that there was a chance his HMO license would be revoked. As soon as we found out, we did all we could to revert the situation and discussed with the landlord any alternative option that we could give. Unfortuantely with no other option available, we informed you straight away and helped looked for alternative properties for you to go into. As soon as the landlord pulled out we refunded everything you paid to you as soon as possible along with the compensation from the landlord. Following the events, we did cut all ties with this landlord, on all properties not just the one in question, as we didn't want to continue a business relationship with a party that could jepordise our reputation again. We thrive to deliver the best customer service we can, and unfortuantely this situation was out of our hands. We are unaware if the property has been reoccupied or not, however the landlord would be allowed to rent the property on a standard residential let, and not as a HMO which may be what he has chosen to do, however we can not confirm as we no longer market this landlords properties. On behalf of the agency, we hope you understand that we did not willingly or intentionlly let you down at such short notice. If we could have had it another way, we would. We wish you the best of luck going forward. Tristram's

1.00 /5

Me and my fiancee are planning to move in together. We both have pets so we're making sure the property will allow pets before applying. We found an interesting property on Tristrams but when we enquired about it we were shut down straight away because the landlord requires people over 40. I believe this was totally unfair and should've been listed on the website. I emailed my review of the service to tristrams and I did get a call back and the lady tried to explain that its not the companies requirement but the landlords. I think it's still unfair that people below 40 are discriminated against like this. While I understand its not the companies fault, they should've listed the requirements on the website. When I told the lady this over the phone she said its not a legal requirement. The reason for my review is so people are aware that the description of the properties Tristrams are letting aren't full or accurate because all other properties I've seen mention basic things such as if pets are allowed.

review by Karolina Wypior

1.00 /5

review by Enzo Lee

Reply from agent

Hello Xiang, Can we help at all? We can not find your name on our database? Regards, Tristram's

1.00 /5

review by Kyle Jones

1.00 /5

review by Magdalena Hadzhieva

Reply from agent

Hi Magdalena, We would really appreciate if you could elaborate on your 1 star review, as we are always striving to improve as a business. Thanks.

1.00 /5

Bad customer service only get back to you when it benefits them

review by Ibrahim Thahmid

Reply from agent

Hi Ibrahim, I am sorry to hear you feel this way. I have searched both our systems for lettings and your name has not come up. Could you please advise further so we can look into this for you. Thanks

1.00 /5

review by Jenny Walker

Reply from agent

Hi Jenny, Could we trouble you to get some feedback on this review please? We can not find you in our system at all, but notice you are quite active on google so would be great to get some feedback from you? Regards, Tristram's Sales & Lettings

1.00 /5

review by David Humphries

Reply from agent

Hi David, Can we please have some more feedback regarding this review please, as we cant find your details on any of our systems. If you could please reply that would be great. Regards, Fraser.

1.00 /5

Awful. I have tried to book viewings and they keep sending me the wrong confirmation emails with the wrong times. When I call to follow up, no one responds or takes responsibility and no apology given. So far my impression of them is very bad. Absolutely no accountability and I will never deal with them again.

review by Claude Benjamin

Reply from agent

Hello Claude, I am really sorry to hear this, I have searched our system, and we have no-one registered under your name or anything similar, so I am not sure how you could be receiving the wrong confirmation emails several times. If you could please supply me with the property address of which you were receiving wrong confirmation emails about I will look into this further for you. Regards, Fraser.