Hi Ian, Thanks for your review. I have taken your feedback to the directors, however they feel as an estate agency diversification into the pay as you go mobile market is not something we are looking to persue at the moment. Thanks. p.s if you would like to remove the review that would be great :)

Hi there, This is Lizzie. Thank you for taking the time to leave your review. On the property reservation form which you signed on the 24th March 2020, it is made clear that the keys are collected from our office (opening hours stated) on or after your contract start date and a copy of your right to rent must be provided for us to witness in person. Following this, an email was sent out to all tenants on the 14th July 2020 with further instructions on moving in, to which it again stated keys are collected from our office (opening hours stated) on or after your contract start date and a copy of your right to rent must be provided for us to witness in person. You have then called this morning, the day you want to collect your keys, stating that you will be arriving at the property ‪at 4.30pm‬. I explained that as the property is not even a 10 minute drive away, this gives you enough time to attend our office before we close and once witnessed your right to rent we are happy to release the keys to you. Giving no reason for any one to sleep on the sofa. This was in fact a suggestion made by yourself, not me. If you had contacted prior to the day of your key collection stating you were having troubles attending our office we perhaps could have come up with an alternative solution to giving you the keys. However, as you have given us such short notice, I have advised that we do not have an agent free to meet you at the property and therefore asked if you can collect the keys from the office as every other tenant has to do. Kind regards,

Hi Andrew, Can we please have the name this was booked under and the property address so we can investigate further. As your name has not come up in our system at all and it would of if a viewing had been booked. Are you certain it was with our company? If you could please advise. Kind regards, Fraser Hi Andrew, Thanks for taking the time to respond to our comment, we have now found the booking in our system and I understand from my colleagues conversation with Emma that she had called the office and someone had promised to call right back after speaking with the tenant. We take full responsiblity for this, and I can see a viewing has since been re-booked and carried out. All the best in your property search. Kind regards, Fraser.

Hi Silvia, I completely understand your frustation following the situation that occured last summer. Unfortunately in this situation the landlord let us down, as much as he let you down. At no point from advertising the property all the way until withdrawing the property, did the Landlord make us aware that there was a chance his HMO license would be revoked. As soon as we found out, we did all we could to revert the situation and discussed with the landlord any alternative option that we could give. Unfortuantely with no other option available, we informed you straight away and helped looked for alternative properties for you to go into. As soon as the landlord pulled out we refunded everything you paid to you as soon as possible along with the compensation from the landlord. Following the events, we did cut all ties with this landlord, on all properties not just the one in question, as we didn't want to continue a business relationship with a party that could jepordise our reputation again. We thrive to deliver the best customer service we can, and unfortuantely this situation was out of our hands. We are unaware if the property has been reoccupied or not, however the landlord would be allowed to rent the property on a standard residential let, and not as a HMO which may be what he has chosen to do, however we can not confirm as we no longer market this landlords properties. On behalf of the agency, we hope you understand that we did not willingly or intentionlly let you down at such short notice. If we could have had it another way, we would. We wish you the best of luck going forward. Tristram's

Hello Xiang, Can we help at all? We can not find your name on our database? Regards, Tristram's

Hi Magdalena, We would really appreciate if you could elaborate on your 1 star review, as we are always striving to improve as a business. Thanks.

Hi Ibrahim, I am sorry to hear you feel this way. I have searched both our systems for lettings and your name has not come up. Could you please advise further so we can look into this for you. Thanks

Hi Jenny, Could we trouble you to get some feedback on this review please? We can not find you in our system at all, but notice you are quite active on google so would be great to get some feedback from you? Regards, Tristram's Sales & Lettings