Started off well, but soon ran into multiple issues where the agents were the opposite of helpful. Mould was spotted in the property, after 5 days of emails the landlord finally agreed to send a roofer round. We were then informed the hole in the roof would be fixed a month after we moved in, with no negotiation of rent for that month. When asked if the wall in the main bedroom had been treated and cleaned, one agent said it had, then another said that it hadn’t. We asked if the landlord would do this before moving in, and were informed that if we were too difficult the landlord might pull out. Despite raising the mould 10 days before our move in date, it was all forgotten about until the day before, essentially causing all the unnecessary stress. It then came to light that the landlord had known about the mould for 2 months, so we were forced to not proceed with the property, losing our holding deposit through the agencies lack of organisation and communication.

Really bad experience with Tristrams. There were a few properties that I was interested in viewing, however tristrams would only offer zoom viewings. This wouldn’t be that much of an issue, however zoom links were never emailed over and I was never contacted. Such a waste of time when you have cleared your afternoon to view 3 different properties over zoom. The one property I did get to see in person was terrible. The lad showing us around was great but he was late. I had to call Tristrams after 10 minutes of waiting outside the property in the rain. Eventually he turned up with another couple, so I assume they thought they would join our viewings together? Again, fine, but no heads up of a change of time or that the viewing would be in a group is not professional at all. Once we went into the property the key for the room to let was not there. A tenant in the house had to tell us that one of the other Tristrams workers had taken it a couple of days before. Again, very unorganised and unprofessional and a big waste of everyone’s time. We then went to look at the communal areas and walked to the ‘living room’ (a room with nothing in it in a ‘furnished’ property) and found that the floor was flooded with water. The overall condition of the house was shocking. Wall paper hanging off the walls, paint marks on the carpets, dust absolutely everywhere. The room they eventually showed us to (not the one for let?) was terrible and nothing like what was being advertised. The light didn’t work so one of the other people viewing had to put his phone torch on for us. The room was honestly terrible and the en suite was disgusting, shower doors were hanging off and it was just generally filthy. As I’ve seen from the other reviews, it seems that Tristrams make people write positive reviews for them when submitting their tenancy applications. I was shocked when I saw an overall 4* rating for this company, but I guess this would explain it.

AVOID!! HORRIBLE AGENCY!!! Jessica Castledine is the MOST RUDEST and most UNPROFESSIONAL tenancy manager we have ever known!!!!! We rented a house from this agency for a few years and never had any problems until Jessica became our tenancy manager - the amount of problems and stress she has caused us simply because she had a personal hatred towards us was unbelievable. When we raised a complaint against her we heard nothing back - the agency does not care. Emails not getting answered, complaints neglected and not taken seriously. The agency is never supportive of tenants either, they only act in the interest of landlord. WOUDL NOT RECOMMEND RENTING WITH THEM, AVOID AT ALL COSTS!!!!! Disgusting service!!!!!!!

I don't know what you are talking about not interested

Extremely unprofessional who do not protect their tenants, do not follow mandatory code of conduct. In breach of Section 8, Viewings (8a) and Access to Premises (8e). Tristram's Estate Agent forced the live in tenant to do their 3 monthly house checks even though when told that we did not feel comfortable undertaking this frequent checks, we felt unsafe around random people coming into our house as they wish - not once but multiple time until this was challenged by me. The reality is that you ignored her wishes and instructions. Surprisingly, they claimed to have maintenance manager that is not proactive to maintenance issues. All they do is to encouraged landlords to increase rents. How do i know about this - Tristrams mistakenly sent me the copy without knowing. Disgusting, money hungry Estate Agent. Stay away from them. Hopefully like their other estate agents will shut down soon.

Worst ever do not even try . I will not recomed to my enemy

I'm convinced they're either buying reviews or I was just impartial to their "excellent customer service" for whatever reasons. Would not recommend trying to rent out a place with them.

The worst experience trying to rent. I viewed a rental property with Tristrams on the 17th august and was shown around by a lovely lad called max which was the only good part of this whole experience. I filled in my application for the property the same day and payed my holding fee and was assigned a property agent Called Thomas who would be helping me with everything and getting moved in. I explained to Tom I couldn’t provide a guarantor for the property, but if the landlord was happy with it, I could provide a company guarantor instead. He said he’d speak to the landlord and “call me back”. Fast forward over a week later, I’ve not heard anything from Tristrams so I call back and Tom still hadn’t spoke to the landlord about the guarantor situation at all. Finally after a few more days of chasing up Tom because no one from Tristrams seems to bother ringing you back or emailing you back with updates when asked too, I get the green light to apply for the company guarantor from the landlord. I fill out everything required for the guarantor and send Tom the last thing and he takes it to the landlord so I can secure the tennancy - it is now the 12th of September at this point. I express to Tom how I’m wanting to get moved in urgently as possible - he tells me the landlord is being funny about the move in date.The next morning I wake up to an email telling me my tenancy offer has been cancelled with no explanation or courtesy call. Only after emailing Tristrams asking what is going off and why the tenancy had been cancelled, I was told Tristrams don’t accept company guarantors despite telling me it shouldn’t be a problem. I asked for my holding fee back, and was sent an email implying that I don’t earn 22k a year (I could provide a contract from my employer proving this if Tristrams had bothered phoning me back ever) and that I actually earn 16k a year - again, haven’t a clue where they have pulled this figure from. And because of this they will be “retaining” or as I like to put it stealing my holding fee that they kept longer than the legal time period they could anyway. I feel as though for the past month, I’ve been having to do Tristrams job for them, chasing them up constantly, emailing them. All for them to send me a cancel email, refuse to return my holding fee, and not even have the courtesy or common decency of ringing me to explain things. Communication was dire throughout the whole experience and I wouldn’t recommend anyone let from them, better off with other local estate agents like Wallace and jones that actually pull their finger out. Landlords - do you really want to let these people handle your money and tenancies?