Bitterly disappointed as to how they blatantly try to rip of Tenants. I called to query the return of my sons deposit as they decided to withold money for damage to a bed and to clean the Flat. Defense: The Flat has a problem with a lack of Hot Water which has never been permanently fixed and this was a issue with the previous tenants as well. I asked Ashley for photos showing the damage to the bed as it was broken when my son moved in so he taped it to hold it together. Apparently they cannot send me any proof because of GDPR. Lol. When i said i would visit the property to check he said i cant do that as they have now bought a new bed. Not bad going in a week. Don't use this agent as they tell complete lies. They have said they will now pass this to the Adjudicator and i will let you know the result. I will also add the photos we have off the Bed, Mattress and Microwave so you can see the quality of their properties. Very poor Letting Agents that would never survive in the real Private Rental Sector