Went into branch today to terminate a tenancy which had been agreed by another member of staff with a fee of £775. I tried to pay yet Binta said this is not possible unless we wanted to pay double! She then proceeded to say that we still need to pay for all bills and council tax. When I explained we had cancelled them due to moving she said she’d get in contact with them without my permission to do so. It later transpired that she gave misleading information as the branch manager did confirm it was £775 cancellation fee. The manager Nicole was very helpful and my partner would recommend speaking to Nicole in the future . Binta made my partner feel undermined and belittled as she wouldn’t let her finish her sentences. She also made me feel very uncomfortable as she addressed this matter in front of all of her colleagues in a public area . I thank nicole for sorting out problem out very swiftly but would avoid binta as she gives misleading information and does not speak to you in a nice way!