If I could give half a star I would! Awful, awful lettings agency. Moved in to a property in February, in a mixed home of studios and rooms. No information given that you HAVE to travel to Nottingham to pick up keys and cannot use the outdoor lockbox provided. Advertised as a professional let yet living with students. Lockbox in the kitchen left open and full access to all keys until us tenants found the correct way to lock the keys! Another housemate was then given incorrect keys and made to travel back and forth from Nottingham to Derby twice. Shared bathroom with one other tenant - no lock, a sliding door instead. Asked twice for a lock to be added and was told no, it was not an 'essential need'. Reported one of their handymen to Tristram's as they had been sending another housemate very inappropriate messages and told this to Tristram's with accompanying screenshots - they told us initially that this person would not attend, then proceeded to let him return to paint a wall that was not essential, and did not respond when I queried this as we had been told the incident had been logged. According to the house profile, we had a gardener, a cleaner, and a shared space. Cleaners attended maybe once a month, didn't hoover and didn't clean the bathroom as described in the contract. Also spent the two hours loudly on the phone talking and disturbing everyone. No gardener ever showed and the garden is an absolute mess of overgrown bushes. I reported in the first week of moving in that the sink in the shared bathroom was blocked, and I was told to correct this myself. I responded and said that this was within the first few days of moving in, and was likely a blockage further down and they replied saying it was probably blocked with hair yet we did not use it for hair washing! This was then deleted by the management on property file, so I reported again. When they finally replied, they had said I would be charged personally if a maintenance person attended and there was found to be nothing wrong, despite the issue having now been months long. During the moving process, I asked to be contacted via email for viewings as I work a lot of nights. At work one day, my housemate notified me to say there were people in my room conducting a viewing and I had not been told. I checked my voicemails, and I was told in the voicemail that if I did not respond they would rearrange. I did not respond yet they went ahead anyway, and when I contacted them to discuss this they were incredibly rude, patronising and passive aggressive on the phone. I was not given adequate notice, nor have they ever listened to paying tenants when discussing an issue. I then reiterated that I should be given 24 hours notice minimum and that they should confirm in emails as this is how they had always communicated before. Overall, this was a terrible experience! You speak to 10 different people as the staffing is always different, and when picking up the keys they beg you for a positive review (I have swiftly deleted mine since!) and make you feel unwelcome. I now rent a property from someone who used to work for Tristram's, who knew the maintenance person in question by name as soon as I had mentioned the issue, and had confirmed they had several issues with them before! I would not rent from Tristram's again, especially as my room price has now been raised by £50 a month, yet the price of a studio in the same house remains £600 - now exactly the same for the smallest room in the house. It is no wonder that of all the people that moved in when I did have all moved when the tenancy ended, and the rooms remain vacant. Tristram's did not care for its tenants at all.