The worst experience trying to rent. I viewed a rental property with Tristrams on the 17th august and was shown around by a lovely lad called max which was the only good part of this whole experience. I filled in my application for the property the same day and payed my holding fee and was assigned a property agent Called Thomas who would be helping me with everything and getting moved in. I explained to Tom I couldn’t provide a guarantor for the property, but if the landlord was happy with it, I could provide a company guarantor instead. He said he’d speak to the landlord and “call me back”. Fast forward over a week later, I’ve not heard anything from Tristrams so I call back and Tom still hadn’t spoke to the landlord about the guarantor situation at all. Finally after a few more days of chasing up Tom because no one from Tristrams seems to bother ringing you back or emailing you back with updates when asked too, I get the green light to apply for the company guarantor from the landlord. I fill out everything required for the guarantor and send Tom the last thing and he takes it to the landlord so I can secure the tennancy - it is now the 12th of September at this point. I express to Tom how I’m wanting to get moved in urgently as possible - he tells me the landlord is being funny about the move in date.The next morning I wake up to an email telling me my tenancy offer has been cancelled with no explanation or courtesy call. Only after emailing Tristrams asking what is going off and why the tenancy had been cancelled, I was told Tristrams don’t accept company guarantors despite telling me it shouldn’t be a problem. I asked for my holding fee back, and was sent an email implying that I don’t earn 22k a year (I could provide a contract from my employer proving this if Tristrams had bothered phoning me back ever) and that I actually earn 16k a year - again, haven’t a clue where they have pulled this figure from. And because of this they will be “retaining” or as I like to put it stealing my holding fee that they kept longer than the legal time period they could anyway. I feel as though for the past month, I’ve been having to do Tristrams job for them, chasing them up constantly, emailing them. All for them to send me a cancel email, refuse to return my holding fee, and not even have the courtesy or common decency of ringing me to explain things. Communication was dire throughout the whole experience and I wouldn’t recommend anyone let from them, better off with other local estate agents like Wallace and jones that actually pull their finger out. Landlords - do you really want to let these people handle your money and tenancies?