I have just started renting with Umega and I had one unfortunate incident during the move-in process which easily could have been avoided. Despite arranging a meeting at the property four weeks in advance for key collection/move-in, Umega called me two hours before the agreed time and told me they would not be able to make it. I was warned by a friend who had a similar experience with Umega to expect this, so fortunately I did not schedule my moving vans for the same morning. However, I had already booked time-off from my work and I was already on my way to the property. My advice to any new tenants would be to avoid scheduling your move until you have the keys, as they have little respect for the tenant's time. This sucked the joy out of moving in to a new flat and made the whole experience unnecessarily stressful.

The moving in was smooth so far and Yazmin was very helpful throughout. Update: As soon as the ink dried on the paperwork, they simply refused to deal with me. I have a number of requests I've submitted over a week ago and they just responded. Half of my concerns were ignored as well. Honestly, the two teams are completely different experience for obvious reasons.

05/03/2023: I've been liaising with Umega in order to rent a property in Edinburgh, the process has been very smooth and professional, and they (Francesca) have been very quick to respond to queries and to complete actions at all times. Looking forward to moving in tomorrow. 05/06/2023 Update: Moved in and settled quite nicely. Umega have been great and bother-less. First need of repairs was today due to a leak in the bath coming down into the kitchen. Liaised with Umega and they got an engineer out that afternoon, I went to watch and he was done within 30 minutes, re-sealed the bath panels too, cannot tell he had been there. Altogether very quick, professional service. 05/06/2024 Update: Been a while, and I'm shifting my review from 5 stars to 2. Last August I told Umega that the TV aerial doesn't work, that took over 9 months to get fixed. Also told them 3 times that this apartment doesn't get internet, but so far that's not their problem. Communications are poor, with inept, lazy, and changing contact points. Standard for the industry, yes, but still bad service. They also require communications through a 3rd party portal which is good for not having a record of interactions, accountability. When there are leaks or threats to property damage then they are fast to act. When problems relating to the discomfort of the tenant are reported, they don't care.

Very underhanded tactics. After you submit your application with a whole slew of sensitive personal information (including workplace, income, current residence, etc..), they tell you that actually you'll have to pay twice as much deposit as listed on the website, as well as pay 3 months' rent in advance because you don't have a UK guarantor - which was not stated anywhere. Also, you have 2 hours to respond to their e-mail, otherwise you miss your chance.. So you are basically expected to be on call during your work. All this is just disrespectful. Also, they e-mail your personal information back to you, so there's to privacy. If anything, I hope they at least change this one in the future, because it is a major slip-up. But credit where credit's due, all three employees I talked to were very nice and helpful, so I had no issues on a personal level, it's more of a policy problem. Edit: I changed the review from 1 star to 2 after reading their reply to it. The reason why I did it is that it wasn't the run-of-the-mill corporate response that treats you like a child and politely tells you how stupid you are. Instead they gave a genuine response where they acknowledged their mistakes, and gave an explanation without listing excuses, which is the right thing to do. They didn't try to gaslight me with a condescending message, trying to explain how the bad experience I had is actually my own fault. That is commendable, and they earned my respect in that regard! Unfortunately, everything I said before is still true, so it doesn't change the fact that the important information wasn't properly disclosed upfront, but I'm willing believe they had no ill intent as they seem to actually care and are trying to improve. So this second star in the review is me wishing them good luck with their endeavors.

I was initially content with Umega when everything was running smoothly. However, when issues arose and we sought assistance, we encountered a complete lack of responsiveness. Our emails went unanswered, and not a single phone call was acknowledged. Regrettably, we were compelled to contact the local council regarding housing issues, but the agency's unresponsiveness has hindered progress. The prolonged frustration has made it imperative for the agency to prioritize communication and answer their phones promptly.

Had to change my review as have lived in an Umega flat now for 2 years - we were without heating or hot water for over three weeks in December/January and there is still a hole in our ceiling from the "repairs!" Also they had the audacity to chase me for full rent for that month. I was given a good reference from them (probably to get me out of their flats because I knew my rights!) so have given 2 stars.