I have just started renting with Umega and I had one unfortunate incident during the move-in process which easily could have been avoided. Despite arranging a meeting at the property four weeks in advance for key collection/move-in, Umega called me two hours before the agreed time and told me they would not be able to make it. I was warned by a friend who had a similar experience with Umega to expect this, so fortunately I did not schedule my moving vans for the same morning. However, I had already booked time-off from my work and I was already on my way to the property. My advice to any new tenants would be to avoid scheduling your move until you have the keys, as they have little respect for the tenant's time. This sucked the joy out of moving in to a new flat and made the whole experience unnecessarily stressful.