Very underhanded tactics. After you submit your application with a whole slew of sensitive personal information (including workplace, income, current residence, etc..), they tell you that actually you'll have to pay twice as much deposit as listed on the website, as well as pay 3 months' rent in advance because you don't have a UK guarantor - which was not stated anywhere. Also, you have 2 hours to respond to their e-mail, otherwise you miss your chance.. So you are basically expected to be on call during your work. All this is just disrespectful. Also, they e-mail your personal information back to you, so there's to privacy. If anything, I hope they at least change this one in the future, because it is a major slip-up. But credit where credit's due, all three employees I talked to were very nice and helpful, so I had no issues on a personal level, it's more of a policy problem. Edit: I changed the review from 1 star to 2 after reading their reply to it. The reason why I did it is that it wasn't the run-of-the-mill corporate response that treats you like a child and politely tells you how stupid you are. Instead they gave a genuine response where they acknowledged their mistakes, and gave an explanation without listing excuses, which is the right thing to do. They didn't try to gaslight me with a condescending message, trying to explain how the bad experience I had is actually my own fault. That is commendable, and they earned my respect in that regard! Unfortunately, everything I said before is still true, so it doesn't change the fact that the important information wasn't properly disclosed upfront, but I'm willing believe they had no ill intent as they seem to actually care and are trying to improve. So this second star in the review is me wishing them good luck with their endeavors.