View Agents

Umega Lettings - Edinburgh

Value my property

scroll down for more information

Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

2.00 /5

review by Alice Canziani

Reply from agent

Hi Alice, thank you for your feedback and sorry to see we were only worthy of 2 stars. I've had a look into things at our end and I understand that there were a few last minute changes to your tenancy, not imposed by our team but understandably frustrating for you. I would love the chance to have a chat with you to explain things from our point of view and to understand more about your frustrations so that we can learn from these. It would be great to hear from you at andy@umega.co.uk. thanks again.

2.00 /5

Had to change my review as have lived in an Umega flat now for 2 years - we were without heating or hot water for over three weeks in December/January and there is still a hole in our ceiling from the "repairs!" Also they had the audacity to chase me for full rent for that month. I was given a good reference from them (probably to get me out of their flats because I knew my rights!) so have given 2 stars.

review by Lauren Desjardins

Reply from agent

Hey Lauren, thanks for your feedback and sorry to hear things slipped latterly. I've had a look into the situation and I understand that the landlord instructed us to use his own contractor who visited the property on numerous occasions to reset the boiler which intermittently broke down. Apparently the root of the problem was finally traced to a communal pipe so things were passed over to the property factor to rectify. In retrospect we should have got our own trades people in to make sure the job was completed to our standard so I can only apologise for this. We'll learn not to rely on landlord's preferred contractors at all times if they're not keeping up to our high standards. I wish you the best of luck in your new home :)

1.00 /5

review by Elias Melas

Reply from agent

Dear Elias, Thank you for sharing your feedback. However, after thoroughly reviewing our records, we have been unable to find any trace of your name in our system, whether as a prospective tenant, current tenant, or landlord. If you believe this is an error or would like to provide more information to help us investigate further, we encourage you to get in touch directly. We take all feedback seriously and are committed to resolving any genuine concerns. Kind regards, Simon Douglas Lettings Director

1.00 /5

I’ve had an incredibly frustrating experience with Umega. Despite submitting multiple Fixflo requests regarding urgent issues with my shower and toilet leaking, I’ve been met with complete silence. Weeks have passed with little response, no updates, and certainly no action. Basic living conditions should not be ignored, but Umega clearly has no sense of urgency or respect for tenants or landlord property. I’ve tried to follow up, but my requests are either dismissed or ignored entirely. It’s unacceptable to be left without essential facilities, especially when I’ve done everything by the book to report the issues.

review by Michaela Shackleton

Reply from agent

Thank you for taking the time to leave your feedback. We understand how frustrating it must be to experience issues with essential facilities, and we empathise with you for the inconvenience caused. We want to assure you that we are actively addressing the repairs you have reported and have been in regular contact with your flatmate throughout this process. However, we completely appreciate that this situation has been distressing, and we’re committed to ensuring it is resolved as quickly as possible. If you would like to discuss the matter further or feel there’s anything we can do to improve communication, please don’t hesitate to reach out to us directly. We’re here to help and will continue to ensure the repair is resolved as soon as possible.

1.00 /5

I am extremely disappointed with the service provided by Umega. The level of professionalism and responsiveness has been shockingly poor. As a customer, I expected better communication, accountability, and action, but instead, I was met with delays, excuses, and a complete lack of respect for my time and concerns. I would not recommend Umega to anyone looking for reliable and professional service. My experience has been nothing short of frustrating and disappointing.

review by Megalos Kouvas

Reply from agent

Dear Megalos, Thank you for sharing your feedback. However, after thoroughly reviewing our records, we have been unable to find any trace of your name in our system, whether as a prospective tenant, current tenant, or landlord. If you believe this is an error or would like to provide more information to help us investigate further, we encourage you to get in touch directly. We take all feedback seriously and are committed to resolving any genuine concerns. Kind regards, Simon Douglas Lettings Director

1.00 /5

A very disappointing experience. A contractor they have - which was supposed to carry out a EICR certificate - had a irritating behaviour after he broke an electric shower, which tried to claim it wasn't working (and it was until the same morning) and not even apologising for it. I felt the agency completely dismissed the thing - taking only the side of the contractor and not even listening to the client. They took the money - which I paid completely - and not even a thanks. I wouldn't recommend them. It's probably one of these agencies that it's good only until everything goes well.

review by Roberto Ricciuti

1.00 /5

Very popular agency with main and only focus to do their job up to the point they get their commission and then the only thing they do is to keep charging landlords, run the yearly checks in the properties and that’s it. Absolute no care about the tenants, their tradesmen are the most expensive in the market with double commissions compared to to others (I’m guessing why). Moved to new offices now far away from city centre to avoid the demanding crowd. Is good to expand as business but can you actually handle it? Don’t think so..

review by Mike jones

Reply from agent

Hi Mike, sorry that you're not happy with our agency, although I can't find a customer record for you in our database. Please feel free to reach out via email to info@umega.co.uk if you'd like to raise a specific complaint though and we'll look into your concerns.

1.00 /5

review by Ross

1.00 /5

I am renting a 2 bed flat with my partner. Initially Umega were absolutely fantastic, but it has been difficult to get a response on queries after we signed the lease. Since moving in we've had to report a couple of issues, mainly the gas hob and boiler Getting a new hob took almost a month but we managed. Currently, 17/01/2024, we are without hot water and heating. In winter. We reported the issue 5 days ago and we've had minimal contact from Umega. Getting an update from our portfolio manager is like pulling teeth. All I got is that it has to go to the landlord before repairing the boiler.. I understand that, but after waiting 5 days without hot water or heating I must say that I am outraged. I am resorting to leaving this review in hopes that someone above our portfolio manager gets stuff done. An absolute disgrace to leave tenants with heating and hot water.

review by Magnus Olsen

Reply from agent

Hi Magnus, I have looked into this and can see that our team are actively dealing with the boiler issue, and have instructed repairs. When you reported the repair on Saturday an emergency contractor did attend and provide a quote for repair, which needed to be run past the landlord due to the high cost. Unfortunately a temporary fix was not possible. The landlord then wished to utilise their gascare insurance policy for this repair, which we have instructed. I am satisfied that our team have dealt with this as quickly as they could, but I do appreciate your frustration and will ensure the team keep chasing this up and that your property manager is in touch with regular updates.