Easy enough to deal with given the other options in Edinburgh. If you have an issue in the flat they will take their sweet time to fix or send you google articles on how to fix it yourself. Their cleaning fee at the end of tenancy is a bit ridiculous but then again all agencies take advantage of this even though flats are not clean when you get the keys. Lastly their start and end of tenancy revisions are not at all held by the same standards so take your own pictures of everything when you move in and I mean everything even a single hair on the carpet that isn't yours.