05/03/2023: I've been liaising with Umega in order to rent a property in Edinburgh, the process has been very smooth and professional, and they (Francesca) have been very quick to respond to queries and to complete actions at all times. Looking forward to moving in tomorrow. 05/06/2023 Update: Moved in and settled quite nicely. Umega have been great and bother-less. First need of repairs was today due to a leak in the bath coming down into the kitchen. Liaised with Umega and they got an engineer out that afternoon, I went to watch and he was done within 30 minutes, re-sealed the bath panels too, cannot tell he had been there. Altogether very quick, professional service. 05/06/2024 Update: Been a while, and I'm shifting my review from 5 stars to 2. Last August I told Umega that the TV aerial doesn't work, that took over 9 months to get fixed. Also told them 3 times that this apartment doesn't get internet, but so far that's not their problem. Communications are poor, with inept, lazy, and changing contact points. Standard for the industry, yes, but still bad service. They also require communications through a 3rd party portal which is good for not having a record of interactions, accountability. When there are leaks or threats to property damage then they are fast to act. When problems relating to the discomfort of the tenant are reported, they don't care.