I was initially content with Umega when everything was running smoothly. However, when issues arose and we sought assistance, we encountered a complete lack of responsiveness. Our emails went unanswered, and not a single phone call was acknowledged. Regrettably, we were compelled to contact the local council regarding housing issues, but the agency's unresponsiveness has hindered progress. The prolonged frustration has made it imperative for the agency to prioritize communication and answer their phones promptly.