Hi Durgesh, thank you for taking the time to leave us this rating. We're disappointed that it is only a 3 star - certainly not where we hope to be with our customers. We have had a look into things further to try and better understand your feedback and experience and can't locate you as a current tenant. If you would like to have a chat, please contact us directly at info@umega.co.uk and we'll look into things. Hopefully we can turn your experience around. Thanks, Umega.