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Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

As a student in Edinburgh trying to rent a flat, we aren’t always treated particularly pleasantly (read: mass viewings with around 50 students competing for a semi-decent flat) Umega has been brilliant! We mainly met and dealt with Scott who was always friendly and very helpful. He even smiled and laughed through our excited squeals for a blanket fort cupboard (a student necessity!). After a few technical/admin hiccups in the letting process, Umega remained very helpful and gracious. We cannot recommend Umega enough! 10/10

Reply from agent

Great work Scott, Thank you for this great review.

5.00 /5

I was with Umega lettings around 3 year in Edinburgh. For any issues and help most of the time I am touch with staff 'Nikki'. She was very wonderful, supportive and helpful during my stay in the property. She made my exist very simple and haven't lost much deposit for the damage of the property. Umega Lettings is a very good and excellent in managing and maintaining the property with their routine checks (alarms, boiler, electricity, etc.). They got a very good maintenance team (David). Thanks to Umega Lettings for the opportunity to stay in there selected property. I wish them good luck in near future. I will definitely approach them, if I want to come back to Edinburgh and search for house. Regards, Sandeep.

Reply from agent

Sandeep, thank you for such a lovely review! I'll make sure Nikki and David get plenty praise. Please do get back in touch if you return to Edinburgh and good luck wherever life takes you next :)

5.00 /5

My husband and I have had the best experience with Umega Lettings and feel Danielle, Lauren, Caitlin and the rest of the team have been absolutely amazing through out our tenancy. We had lots of help with getting the flat and after that we could contact them anytime of the day. Not only they did help us with everything we needed but they are also the most lovely and professional that is so refreshing to come by these days! Thank you so so much!

Reply from agent

What a great review thank you. We will frame it and get it on the wall. Nice to see great interactions with so many of the team, we must be something right.

5.00 /5

Emily at Umega Lettings has been an absolute delight to deal with. Responds quickly to emails, always very professional and friendly and always does her best to help us out. Compared with the other letting agencies my boyfriend and I are used to dealing with, Umega have been absolutely stand out in their quality and customer service. I would definitely recommend them.

Reply from agent

Thank you Imogen! Love your comments and I will let Emily know she is a delight to deal with. All the best, hope you enjoy the rest of your interactions with us this much.

5.00 /5

I am a new tenant with Umega, but so far everything has been totally painless. In particular (and I admit this is partially just a sign of how times have changed since I last went through the process...) I was able to complete everything between the viewing and collecting keys including the initial application, and signing the lease, online and through e-mail. That makes a big difference when you work full time! Kim and the team have been helpful, friendly, and efficient throughout the process, and I look forward to several happy years in my new flat.

Reply from agent

So nice to hear Oliver thank you. We are also loving the new digital leases.

5.00 /5

Umega is a great letting agency to rent through. From start to finish the process has been really easy and I haven’t had one issue with them. I was provided with all safety certificates for the property prior to moving in and the property was clean and tidy. Umega is professional and fun to work with and I would definitely recommend umega to anyone who is need of a flat. Thanks again to Caitlin and the rest of the team

Reply from agent

YES Laura! thanks for this. So good to know why we work so hard.

5.00 /5

Excellent customer service. Always professional and helpful in meeting customer needs. I contacted Umega on a Monday to arrange a viewing of a flat for my son. Viewed the next day and all formalities completed in 5 days to allow my son to move in on the following Monday. All accomplished within 6 days. Fast tracking at best. Our agent Kim was wonderful and always kept in contact by phone and email ensuring that deadlines were met. A special thanks to her.

Reply from agent

Thank you Anil, I believe this is Kim's first 5 star review since joining us. She will be delighted.

5.00 /5

As a landlord I can say that the serviced provided by all the team at Umega has been excellent. They are prompt to respond and very nice and informative regarding all the process from marketing the property until leasing it. I look forward to keep working with them for a long time!

Reply from agent

Hi Valeria - Thanks for this. We will be here as long as you need us :)

5.00 /5

Umega are a superstar letting agent! Mohammad, Kim and Emily were so professional, polite and friendly when helping me get tenants for my property. They thought of everything, from the quality of photos to the thoughtful write up about the property - It was no wonder there was such high interest in the property. They guided me through the necessary legal procedures and before I knew it, there were happy tenants with a new home! So glad I chose them and would highly recommend to others! Thanks, Umega!

Reply from agent

Thank you Scott - these comments are an advert waiting to happen. So glad you have had a positive experience from so many of the team, we must be doing something right. Good to hear. Thank you.

5.00 /5

We rented through Umega for just over 2 1/2 years. Very positive experience. The moving in period was straightforward and throughout our tenancy we had a specific property manager (Nikki) who was very quick to respond to and resolve any issues we had. Moving out was also straightforward: as they managed found someone else to rent the property, we were not required to pay the full 2 months notice period. Also advised us on any issues as to how we'd left the property to allow us to go back in and resolve them to ensure the deposit was returned.

Reply from agent

Thank you for taking the time to Review us Richard, Nikki will be happy to hear this. Good luck with your new home.

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Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL, UK, EH3

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