Bad for tenants, good for landlords. This seems to be a theme with other reviews. As a tenant Umega were fine to deal … More

Currently having problems getting deposit back. Taking money for a “deep clean” when initially told a deep clean wasn’t required. We left property much cleaner than when we moved out. Moved out 2 months ago and still no signs of deposit.

Based on my experience after two years as a tenant, I have found Umega to be deliberately (dis)organized in order to be as dishonest with tenants as possible. I will sum up this review of Umega with the following: if you are considering renting through them, don't. Our most recent adventure with Umega is ongoing. The floor under our en-suite bathroom has rotted (to the point that a black-mold ooze started coming up through the tiles), and we have waited nine weeks (NINE WEEKS) for something to be done, and Umega continues to do literally nothing to help us. First, Umega had to send a contractor to look. Then the landlords decided they wanted to send a second one. Then the person at Umega we were communicating with changed. Then they changed again. Then the landlord asked for pictures under the shower that had been torn up by the first contractor, which I sent Umega a couple of hours later. Then Umega stopped communicating and I had to ask for updates (a situation which continues still). Then the landlord wanted to use insurance. Then the landlord's insurance person was gone for a week. Then they were back but needed to catch up. Then our THIRD Umega employee forgot to get back to us (until, again, I asked). And now, nine weeks without a shower, the landlord refuses to reduce our rent whatsoever, and instead of doing their jobs and doing right by their tenants Umega continues to pass the blame onto circumstances and take 1100 pounds a month from us for a flat we have been unable to use all of for more than two months. Umega's ability to elaborately evade a situation is remarkable. I now get to involve the first-tier tribunal and the housing ombudsman in order to have this work done. I have lost hours and hours of work time, and there is black mold literally oozing into our home, yet Umega can do nothing but claim to understand my frustration and make up new contingencies as excuses. There is more to say, but I will end with this. It has become obvious to me that our landlord wants to kick us out of our flat so that they may re-let it for more money, and Umega is more than happy to enable them to do exactly that. I should have known this the first week we moved in in 2021--when our water main sprung a leak and I had to wait over a weekend for the office to open so I could physically walk in and get someone to answer the urgent problem that I had. Umega does not live up to their contracts, they do not tell the truth, and they do not care. All this would have taken was a quick contractor and a small reduction in rent for a single month, but apparently that was far too much to ask for. I'm very excited to see the comment on this review when Umega once again wields their feigned empathy for my situation and tells me they'll work on it. I have no trust in Umega Lettings, and although I'm aware they couldn't care less I thought it a good idea to warn prospective tenants as to their antics. And now I leave you to go spend more time getting the authorities to correct this easily-fixable situation.

Umega are a weird company. As property managers i don't rate them highly at all, im not entirely sure what they do as they are always 'waiting for the landlord' before they take action. As a tenant I have had numerous problems that just get ignored or forgotten. They seem to have no working systems in place, and repairs or requests take surprisingly long to resolve, even with their new online portal.

Absolutely no surprises here that all of the five star reviews are from landlords and all the lower reviews are from tenants. If you’re a tenant do not go with Umega if you can possibly avoid it. I know it’s hard to get a flat at the moment and most letting agents have a bad reputation among tenants, but trust me, you deserve better than this. They are exceptionally bad. I’m currently in an ongoing dispute with Umega over a cleaning fee which among other things they are deducting from my deposit and dear god... where on earth is the common sense at Umega? Having cleaned the property myself before moving out I was aware that it wasn’t completely spotless but £168 for a 40 square metre flat is absolute robbery. They’re claiming that it took 7 hours to get it up to the standard that they wanted. That’s over 10 minutes per square metre of the property. I have also seen looking at some of the other reviews here that I am not the only person they have done this to. And they respond to me with rudeness and say that it’s fair and a reasonable 7 hour job providing no time breakdown of normal cleaning tasks and how long it took to complete the deep cleaning as if this is not a totally understandable and normal thing to ask after receiving a bill that high. They also initially wanted to charge me with the hallway lampshade being in a cupboard and not being on the light and they also wanted to charge me for a mirror but I got a reduction on those because they couldn’t produce a receipt for the mirror and they probably realised that the lampshade charge is really really dumb but they acted as if they were really going out of their way for those two things so.. thanks I guess? I’m exhausted after dealing with Umega, their rudeness that they have given me in this dispute process (if I’m not fobbed off by them entirely), and their stupid passive aggressive emojis that they leave at the end of all their emails as part of their corporate strategy to be as annoying as possible in the process. I graciously await my “I’m sorry you feel that way” or something else a bad boyfriend would say type response to this review that they have responded to all the other negative reviews with.

0 Stars Umega POD2 Team. For an "award-winning" agency, I was not left with award-winning levels of satisfaction nor service. This was my first dealing with any letting agency, and the whole experience has left me thoroughly unimpressed. I found them unprofessional, incompetent, and unpunctual for a business that deals with time-sensitivity. They did not acknowledge ANY of my concerns raised on multiple occasions. The main agent I was dealing with, had been called for Jury Duty (a planned absence), and any emails/queries were not picked up thus causing unnecessary delays. The whole process was lengthy, and the closer we came to the original move in date was just causing me unnecessary stress, and left me worrying whether I'd have a home at the end of my current lease. Due to the overall experience so far, it gave me pause for concern for any future matters that may arise within the flat where this agency/team would need to be involved. I withdrew my application yesterday (24th Jan) via email. I notified the tenants in the flat share immediately afterwards. It was only after this that they tried to scramble to rectify their errors, and tried to get me to move forward with the process still. Originally meant to move in tomorrow (26th Jan) but had asked to alter this to 31st/1st Jan/Feb (which was only fully confirmed AFTER I forfeited the room), and they still had MORE stages to complete on their side. I received another email from them this morning after I had already withdrew my application, stating the following, which I just find insulting: "As we haven't heard back from you we will not be progressing any further with your application. Thank you for all your patience with this, appreciate it wasn't the smoothest of rides!"