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Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

During my time with Umega Lettings I had absolutely fantastic service! And to Simon and Amit and the landlady who handled us (I believe I am allowed to mention the agents' names) thank you- they were exceptional and easy to talk to. My partner and I moved into a flat, application was quick and easy, flat was beautifully clean and the inventory was documented accurately. Whenever we had an issue or query it was answered promptly and handled efficiently. We moved away from Edinburgh recently and when we moved out the procedure was straightforward. The inventory/deposit handling was well done and realistic with regards to wear and tear. We received our full deposit with zero issues. One thing that I liked about this company is that they have their own handy-workers. I believe having this made the company have less complications and also have much quicker responses to fix problems than other leading letting agencies in the city. Very impressed and would 100% recommend. Best out of the three letting agencies I used while living in Edinburgh.

Reply from agent

Wow Caroline, your review has really touched us - thank you so much! It's great to hear your positive experience of the end of your tenancy and some great feedback on our maintenance team too - we don't always get to hear about these things in reviews so it's hugely appreciated and I'll make sure your lovely comments are passed back to the team too. We wish you all the best with your big move and we'd love to welcome you back to the Umega Family if you return to Edinburgh!

5.00 /5

I was looking for a letting agency to manage rental flats in Edinburgh. I asked around amongst friends who were currently renting flats to find out which agencies gave a decent service to tenants, as I didn't want my tenants subjected to the usual horror stories of bad or non existent service. The name that kept coming up was Umega. I got in touch with them, and they were able to provide everything I needed: assistance with acquiring off-market property; a fully managed refurbishment service; and a full management service. I really can't fault any aspect of the work that Umega has done for me, and they often go above and beyond what I expect. At the same time their prices are very good, and actually seem a little lower than the industry norm. If you're looking to rent out a flat that you own or take out a lease on a flat I'd definitely recommend you get in touch with Umega to see how they can help you.

Reply from agent

James ,thank you for such a comprehensive and complimentary review. This is soooooo nice to read, knowing that you've experienced the whole spectrum of team Umega. We're really chuffed that you came to us through our reputation amongst Edinburgh's tenants. Thanks for choosing Umega; it's a pleasure working with great landlords like you :)

5.00 /5

Just started renting my property with Umega and have been very satisfied with the service. They are efficient, friendly and keep me constantly updated. From my initial meeting to my continued contact with Robert, everyone has been very informative and really friendly. They have made the process straightforward and enjoyable, would definitely recommend.

Reply from agent

Thanks for taking the time to review us! We're really pleased you've found onboarding with Umega Lettings nice and easy - that's always the aim! :)

5.00 /5

We've been with Umega for over an year now and we are very pleased. They are professional and friendly and most importantly they respond fast to any questions or problems you have. Problems will come in any flat especially the old ones but our agent, Alicja, dealt with all of them in a very professional way and we couldn't be happier. I don't want to point fingers but the company that I work for sometimes sublet work from other agencies from Edinburgh and most of them don't have very good work ethics and they neglect the tenants, but it's not the case with Umega, we can highly recommend them. Thanks for everything guys and keep it up. Kind regards, 2 happy tenants, Daniel and Esther.

Reply from agent

Thank you Daniel this is fantastic feedback

5.00 /5

100% recommended. I was a tenant at a Umega managed property for a little over two years. They were an absolute joy to work with: professional, reliable, flexible and nice. They always had my back when I needed (and because I travel a lot, I did); they were quick to address any unexpected issues that arose in the flat and were always fair, balanced and good on their word. Special thanks to Isla, who was my property manager for most of this time, and to Erin, who came on board later and brought the same level of excellence.

Reply from agent

ah thank you Paulo, it's been a pleasure. The Isla-Erin dream team :)

5.00 /5

The letting process from first contact through to getting tenants in the door was a very stress-free and positive experience. Everyone at Umega was exceptionally helpful, communicative and supportive, particularly as I am a first time landlord. I would recommend Umega to any prospective landlords.

Reply from agent

Hilary, we're so happy to hear things have been stress free and positive. Thanks so much this is worth sharing with the whole team :)

5.00 /5

I have just let my flat out with Umega and the process was very smooth from start to finish. I found them to be extremely responsive, friendly, and helpful - they get it all right. Nothing is too much trouble for Umega and I would recommend them without hesitation. Umega, thank you so much for all your help so far and I look forward to working with you in the future!

Reply from agent

This is all great to hear Lucy, thanks so much for taking the time to shout about us :)

5.00 /5

I have found Umega to be both personable and professional. They are very prompt in dealing with issues and work hard to truly fix a problem, rather than slap a bandaid on it. They also obviously value their properties and maintain them well. I always found their team pleasant to talk to and easy to work with. Thank you for a great tenancy experience!

Reply from agent

Kelly, that's great feedback, thank you! Our maintenance guys take real pride in what they do so it's brilliant to hear that you're happy with the repairs they've done. And yes, we do want to keep our properties to a nice high standard - it makes life better for everyone! Thanks again :)

5.00 /5

Umega Lettings provides an excellent service that you can really rely on. Any issues are dealt with in a quick and efficient manner. We have a dedicated Relationship Manager, Rebecca who is excellent, always very responsive to queries and gets things done when we have any issues with tenants or properties. Natasha and her team are very helpful when it comes to arranging new tenants - the whole process is very seamless. Finally David, from the maintenance team ensures that any work required on properties is undertaken quickly and effectively. I would highly recommend Umega to Landlords and Tenants alike and it is easy to see why they are an award winning business.

Reply from agent

Thanks Irene - the triple-threat of Rebecca, Natasha & David are delighted by your lovely comments!

5.00 /5

Umega have been great throughout the whole process of finding a new flat, from booking viewings to signing the lease. Both our property manager and letting negotiator have been really easy to get in contact with making things run smoothly. I would highly recommend!

Reply from agent

I'm glad you think our Lucy and Callum have been smooooooth operators! Thanks for the recommendation Conor :)

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Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL, UK, EH3

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