Nicholas Humphreys - Stoke On Trent
Nicholas Humphreys - Stoke On Trent
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1.00 /5
Awful experience. Failed to inform us the house we were moving into was being completely renovated meaning we moved in months late. Assured us the house would be done up to the highest of quality yet no extractor fan in the kitchen or bathroom so we had to live with mould and damp walls, the plug sockets weren’t even secured into the wall, half the light switches don’t work and we were dealing with a leaky ceiling months while dodgy tradies were in and out of our house whenever they felt like it doing half a job leaving a mess and not coming back to finish it for weeks. Hole in kitchen ceiling was left for 2 years estate agents make almost no effort to hold landlord accountable for holding up his responsibilities on the tenancy agreement they’re just there to chase you up for money. Also take the dates they give for viewings with a grain of salt as they often either turn up the wrong date or not at all.NegativeQuality, Professionalism, Value
1.00 /5
Thanks to their « policy » you can’t come into the agency to get your keys and ask for information. They literally make you stand outside until they hand you your keys. Once we got the keys and went to our place it was not cleaned and disgusting: vomit stains on the floor in the rooms, rotten fruit and worms under the kitchen counters. I would not recommend going through Nicholas Humphreys for any letting what so ever.NegativeQuality, Professionalism, Value
1.00 /5
Terrible. Please avoid. Me and my friends lived in a property of theirs, the property was in a terrible state. It is in serious need of renovation, it was not fit to rent. When I first moved in all my kitchen appliances was thrown away by the cleaners... which I only got £80 taken off my first rent. The house was mouldy (which we’re getting charged for) but we had complained about it and we were told to keep the house ventilated but they had cleaners coming and clean the mould, even the cleaners said how bad the mould was and all they could do was clean the surfaces. Cracks in the ceiling which we complained about (but we’re getting charged for that too). When we left the property we got sent a document of the things “we had damaged”, we noticed that they took pictures of things that they never took picture of in the start of our contract. For example they never took pictures of the bottom part of the mattress but when we moved out they all of a sudden remembered to take a picture of it... there wasn’t a picture at the start so there is no proof that we did or didn’t do the damage. So it’s unfair that we’re getting charged for that too. They also never took a picture of the cracked ceiling we complained about but managed to remember to take a picture of it when we left (and charged us for that too). Anyway, long story short.... they’re taking all our deposit... please avoid if you want a peaceful university living experience.
1.00 /5
Worst letting agency. I thought moving from Student Cribs to NH would be a great idea. But boy was I wrong. The staff were nice at the beginning, only because they want your money. Once you’ve signed that contract, they couldn’t care less. Me and my housemates had NUMEROUS problems with them. From the boiler not working and waiting days for it to be fixed, to mould, to faulty lighting. Their service was absolutely disgusting and I’m so happy that I no longer live in one of their properties. The house we lived in was old and it has sooooo many problems, that you wouldn’t notice until you live there. And that’s how they get you. They know the problems but they do not want to pay to fix it themselves! At the end of the tenancy they tried to charge us for EVERYTHING. And when I say everything. I mean it. They was trying to use our money to upgrade the house😂 luckily we went through TDS to get SOME of our money back!!!!! They do not care about their tenants quality of living. After reading other reviews, I can see that many others have had the same problems!!!! Even if they was the last resort, I will NEVER use them again! Plus, the Landlord didn’t help a single bit!!!! He blamed us for the mould. Stating ‘they’ve never had this problem before’. However, when we arrived, the house was not even cleaned properly. We had to send numerous emails to get it cleaned to a high standard. Even then, we still had to deep clean ourselves!!! The bathroom had orange gunk ALL over the shower walls. Both bedrooms at the front of the house had mould on the walls and the storage closet under the stairs was a MESS. My friends left suitcases in there, only to come back and find mould ALL OVER THEIR BELONGINGS. Also the central heating DID NOT WORK PROPERLY. Imagine living there in the winter. The heating could not be left on, we had to press a button every hour for it to turn on and even then, the house was still COLD. I had to buy my own heater!!! DO NOT USE THIS LETTING AGENCY. AVOID!!!!! And if you do, make sure to take pictures of EVERY SINGLE CORNER OF THE HOUSE. Otherwise you will be charged for things that were already there!!!!!!! Good luck to all uni students that dare to use this letting agency. You’re gonna need it.
1.00 /5
AVOID!! Helpful until your're trapped by the contract, the property was in a terrible state and anything that was fixed took A LOT of emails and time and there was still so much wrong with the property that they avoided dealing with until I gave up trying. they're now taking most of our deposits for issues that were there when we moved in/ EXTORTIONATE cleaning prices! also felt pressured to write a good review as soon as we had a viewing of the property so I feel any good review is from people being pressured.
1.00 /5
Really disappointed . Our tenancy with Nicholas Humphrey recently ended and we have all been so frustrated and upset with their service throughout the year. Mid way through the tenancy, two of my house mates had no where to sleep with one sleeping on the floor with no mattress for 2+ weeks as a result of a major leak in the roof. It took the company over a week to address the issue and another week to arrange for someone to visit the property despite their out of hours maintenance informing us there was a good chance the roof could collapse in certain areas and the property was unsafe. Our property was not in adequate condition upon arrival including the carpet on the stairs not being fitted properly. Of course every house is not expected to be in perfect condition but even after informing the company of the issue after a member of the house injured themselves, the end of the tenancy came and the problem was never addressed. These are just two of the many issues we have experienced with Nicholas Humphrey and are still yet to receive any form of acknowledgement of our complaints despite numerous emails and telephone calls. To add to this, when it came to receiving our deposit back, we had £105 taken off - after contacting the company over the telephone to clarify what this was for, we were told by a member of the team that this was because there was some dust in the rooms. We vacated the property a month before the end of the tenancy as a result of covid and provided evidence of the property as it was left, in perfect condition. To be told that after awful service throughout the year, we would then have to pay such a large amount for the company to hire someone to clean dust, which naturally would occur in an empty property, is very unfair. It's so important as a student to feel comfortable where you are living and know you can rely on the letting agency to address any issues and concerns but this is just not the case with this company and I would not recommend.NegativeResponsiveness, Professionalism
1.00 /5
1.00 /5
1.00 /5
Absolutely terrible do not rent with them.
1.00 /5
Completely useless and unhelpful when trying to recover deposits
Contact details
Opening hours
Unknown
Address
42 Piccadilly, Stoke On Trent, ST1 1EG, UK
