I've never had a worse experience. These are sales people. Once they have you in a property, they don't care for your rights. Constant invasion of privacy. Had viewings for tenants in my house twice a week ever since moving in. Never renting with these again.

Started off really well until we tmstarted reporting maintenance problems. Big chunks of cement kept falling off the roof, 2 years later still not fixed. Fan not working properly in the enclosed bathroom causing mould to build up, again still not fixed. That many more problems reported I can't remember them to list. Told us at the start of this year the landlord wanted to sell which was fair given the current climate. Then communication completely broke down. Went out one day, came back an hour later to find a sold sign on the house. Given the fact we're a family, a little heads up would have been nice. Be more than happy not to deal with these again - nice enough over the phone but too sketchy with poor people skills.

I couldn't advise anyone of a worse estate agency than NH. One of their properties, 44 Queen Anne Street, was a terrible place to live. The place was riddled with maintenance issues, some of which still remained at the end of our tenancy due to their inaction. Stay away!

Worst renting experience ever! I would have give 0 star if I could. The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to clean and double check everything's alright. But the fact is, they did nothing about the house! beds were broken, heating were not working, the house condition was extremely awful !! They haven’t done ANY CLEANINGS. We weren’t able to use the internet for a Month! and no tele was working even though we paid for tv license! Everytime we called them reporting these issue, they just make excuses and not solving those problems. Our shower head was broken as well and we could not take a shower at all. We told them the situation and hope someone could fix it ASAP, they said ' you can take a bath', I mean, who will take baths only for 3 months straight.This is just ridiculous!! Worse case, they lied about 'bills included'. They said all bills are included on the website and contract, but we actually need to pay an extra 24 pounds each week where we already need to pay 90 per week, which is a total scam! I would never ever recommend anyone to rent house through Humphreys.

Do not rent from here! There are so many problems with our house, none of which have been solved after living here for 4 months. The banister was broken before we moved in, which we were told would be fixed immediately, but have heard nothing more on this. There are stains on the walls and ceilings, mold growing throughout EVERY room, none of the windowsills are secured properly, the drains are constantly blocked, the stove does not work. We were also told that all bills were included in the rent which was NOT the case and have each had to pay an extra £110 a month in bills. The house was not cleaned at all before moving in, I found 6 empty crisp packets scattered around my bedroom alone, and we had a slug infestation! We constantly have bailiffs around for people who haven't lived here in years and Nicholas Humphreys refuses to give a forwarding address. If I could move out immediately I would, this is by far the worst place I have lived in.

Wish I could give it 0 stars, the properties look lovely when viewing but failed to mention that when moving in I will encounter no end of problems such as flooding in the kitchen from loose pipes, damp in all the walls, mould, no heating, broken boiler that also leaks and have to manually open the valve every time we require hot water, broken locks, broken glass and dirt throughout the property (despite the professional cleaning service which we were told would happen prior to moving in) plus no working lamps all just for decoration for some reason. It’s currently October and we’ve had no heating since moving in (July) despite reporting it multiple times over the past few weeks now the colder nights are setting in. No one at the office seems to know who’s responsible for picking up these reports or where they end up therefore nothing gets done unless you keep going down to the office to voice your concerns. My previous 2 years I was with a different company and I had no issues like this , this year because the houses looked so nice online I thought I’d venture out and give Humphrey’s a try, will not be recommending to any students and will not be rebooking next year, not worth the amount of stress.

Avoid at all costs!!! The worst agency in stoke! Trying to take my whole deposit for things that were already there! Lived in a very poor state of a property. When the boiler broke in the winter they haven't bother to answer phone calls and emails for whole 2 days! All of the tenants in the house were freezing. The door was broken, and the house was full of mold which they now trying to blame it on us! AVOID AVOID AVOID! MOST OF THEIR 5 STAR REVIEWS ARE FAKE - THEY COME FROM ACCOUNTS WHICH ONLY HAVE 1 REVIEW! THEY MAKE THEMSELVES FAKE ACCOUNTS TO KEEP THEIR AVERAGE RATING HIGH.

Was by far the worst experience i could have had while trying to study at my first year in university. Do not use their services and waste your money like i did. (the response from Rob is a joke btw, don't for a second believe the problem was the "differing levels of expectation" about their level of service. For around 3 months in the winter period when it would get quite dark around 6/7pm .We were left without a kitchen light meaning we would use the flash light on our phones to light the kitchen when in use. it took as many months to fix the bathroom fan which in itself was it's own debacle involving the landlords parents coming over and breaking it further. If having a functional light is deemed as a unfair expectation on Nicholas Humphreys then that says everything you need to know about them. Years later i'm still not over just how shockingly poor their service was. personally I've used Student Cribs and the unis own Greenpad service as alternatives and have had positive experiences with both) P.S even 5 years later I think about how truly shocking your service was. If updating my review means 1 more person uses an alternative real estate agent then I'll keep updating till the day I die

Where do I even begin. The poor and unreliable service of this agency is unbelievable. The agency is just so "money prioritised" to the extent that they don't care about when you need, they just want to get their money. They were eager to ask us for our termly rent but we lived in a house filled with so many hazards that were not repaired till we left the house, then it got charged off our deposit for damage in the house when the damages were as a result of unfinished jobs caused by the constructor. Our initial move in date was delayed by like 3 months because the agency could not be bothered to tell us that the house was still undergoing renovation. They then assured us that the house will be done up to quality before our move in date, however we moved into a house with no extractor fans in the kitchen or bathroom, windows with broken handles in rooms, and loose wires in sockets, and a huge hole in the roof of the kitchen, we were literally living in a hazardous environment. After persistent calls and requests for these things to be fixed, we were ignored for over 2 years, but of course at the end of the tenancy agreement we paid for those renovations with our deposit. WOULD NEVER RECCOMEND THIS AGENCY TO ANOTHER STUDENT.NegativeResponsiveness, Quality, Professionalism, Value