Hi Shamas, thanks for taking the time to leave a review. We have been in direct dialogue with yourself and I believe your query has been resolved. When tenants move out of a property, keys have to be returned and properties must be left clean and ready for the next people to move in. When this is not the case, landlords are faced with potential additional and unfair costs. Our role as an agent is to liaise with both parties to reach a fair outcome. We wish you every success in your future studies and beyond!

Hi Jack, thank you for removing the comments on your original review. I would like to respond to some of the original points raised as follows; As an agent we strive to offer excellent service, whilst providing homes that are safe and meet all regulations. As you are aware, we personally visited this property along with Stoke City Council, and the property was deemed to have no significant damp issue, nor any other issue concerning the health or welfare of any of the tenants. We are an ethical agent, we NEVER force anyone to do anything, let alone force people to sign documents, or force people to hand over deposits. Our deposits are registered with the TDS and are always open for dispute via an independent third party adjudicator. The choice ALWAYS lies with the customer and we would very strongly refute any allegation to the contrary. Where any maintenance issues within a property are brought to our attention, we always endeavour to get these resolved as soon as possible. Before visiting a property we give a minimum of 24 hrs notice in writing, and within that notice we also provide the opportunity for our tenants to rearrange if this is inconvenient. As we are a managing agent, there would be no need for your landlord to be in direct contact with you. Your landlord pays us as an agent to deal with the management on his behalf. We also refute your allegations directed towards the landlord of this property.

Hi Lottie, I'm really sorry to hear that you are not happy with our service. I have emailed you asking for any feedback on anything you feel we could do better. We pride ourselves on offering a great level of service and would welcome any feedback that may help us to improve. Please email me at rob@nicholashumphreys.com, or call me on 01782 898153.

Hi Dave, thank you for taking the time to leave feedback. I am disappointed that you are not happy with the way your deposit was handled. We do follow a strict process and act to mediate between landlords and tenants alike, within the agreed timescales set. Sometimes it is very difficult to keep all parties happy when there are disputes over things like cleanliness or damages during a tenancy. Kind regards, Nicholas Humphreys Stoke

Hi Jamie, I'm disappointed with the low rating and would love to hear from you with any feedback you have that may help us improve our service. Please email me rob@nicholashumphreys.com. I look forward to hearing from you. Kind regards, Rob Butters (Director).

Thank you for taking the time to leave us a review. I am disappointed that you are not happy with the service we have provided. We do try at all times to provide the best possible service. If there is anything that you wish to raise or discuss with us, please contact me at the office and I will try to address any concerns that you have. Kind regards & Merry Christmas, Rob Butters (Director, Stoke on Trent).

Hi Rossa, firstly thank you for taking the time to leave feedback, this is always welcome. We're disappointed that you feel this way and would like to quickly respond to your feedback. At the point of applying, we do not know whether or not potential tenants will meet all of the criteria, therefore all applicants read and digitally sign a declaration before committing to any payment of the application fees. Once this is received along with the required information, there is then a considerable amount of work involved contacting landlords & employers, along with completing credit checks amongst other things. Unfortunately, not all applications are successful. Without going into specific details regarding the particular application in question, we have reviewed this and believe that we have acted accordingly. We are here to listen though and would encourage you to call the office directly on 01782 898153 with any specific concerns that you have, so that we may address these directly with you. We pride ourselves on the levels of service that we offer, and once again thank you for taking the time to leave feedback.