Hi Shamas, thanks for taking the time to leave a review. We have been in direct dialogue with yourself and I believe your query has been resolved. When tenants move out of a property, keys have to be returned and properties must be left clean and ready for the next people to move in. When this is not the case, landlords are faced with potential additional and unfair costs. Our role as an agent is to liaise with both parties to reach a fair outcome. We wish you every success in your future studies and beyond!