Worst letting agency. I thought moving from Student Cribs to NH would be a great idea. But boy was I wrong. The staff were nice at the beginning, only because they want your money. Once you’ve signed that contract, they couldn’t care less. Me and my housemates had NUMEROUS problems with them. From the boiler not working and waiting days for it to be fixed, to mould, to faulty lighting. Their service was absolutely disgusting and I’m so happy that I no longer live in one of their properties. The house we lived in was old and it has sooooo many problems, that you wouldn’t notice until you live there. And that’s how they get you. They know the problems but they do not want to pay to fix it themselves! At the end of the tenancy they tried to charge us for EVERYTHING. And when I say everything. I mean it. They was trying to use our money to upgrade the house😂 luckily we went through TDS to get SOME of our money back!!!!! They do not care about their tenants quality of living. After reading other reviews, I can see that many others have had the same problems!!!! Even if they was the last resort, I will NEVER use them again! Plus, the Landlord didn’t help a single bit!!!! He blamed us for the mould. Stating ‘they’ve never had this problem before’. However, when we arrived, the house was not even cleaned properly. We had to send numerous emails to get it cleaned to a high standard. Even then, we still had to deep clean ourselves!!! The bathroom had orange gunk ALL over the shower walls. Both bedrooms at the front of the house had mould on the walls and the storage closet under the stairs was a MESS. My friends left suitcases in there, only to come back and find mould ALL OVER THEIR BELONGINGS. Also the central heating DID NOT WORK PROPERLY. Imagine living there in the winter. The heating could not be left on, we had to press a button every hour for it to turn on and even then, the house was still COLD. I had to buy my own heater!!! DO NOT USE THIS LETTING AGENCY. AVOID!!!!! And if you do, make sure to take pictures of EVERY SINGLE CORNER OF THE HOUSE. Otherwise you will be charged for things that were already there!!!!!!! Good luck to all uni students that dare to use this letting agency. You’re gonna need it.