Dear Hasan, Thank you for your review. I'm really sorry to hear about your experience. This particular flat was extremely popular, and ultimately the landlord chose to proceed with another applicant. I can see that there was a delay in connecting after your initial contact, and I understand how frustrating that must have been — especially after expressing your interest at the viewing. We always aim to respond quickly, especially when someone is ready to move forward, and your feedback has been taken on board to help improve how we manage enquiries going forward. If you’re still searching, we’d be happy to assist and make sure things move more smoothly. Kind regards, Adam

Thank you for your feedback. We genuinely value your input and are disappointed to hear that your experience with us did not meet your expectations. At Belvoir, we always aim to maintain clean, well-kept apartments for our tenants, and we take pride in providing excellent service. During our recent inspection of your apartment, we identified several issues that had not been reported to us, including concerns with the bathroom. We kindly remind all tenants to report any maintenance issues as soon as they arise to ensure timely resolution. Unfortunately, in this case, the bathroom issue was not communicated to us for several months, despite our request for prompt reporting. Once we were made aware of the problem, we immediately arranged for a contractor to address the situation, even though the delay in reporting contributed to the issue. We truly appreciate your feedback, and going forward, we encourage you to report any concerns promptly so that we can address them as quickly as possible. At Belvoir, we are committed to providing the best possible service for both our tenants and landlords, and we hope to continue working with you to ensure your living experience is a positive one

Hi Thomas Thank you for taking the time to share your feedback. I’ve looked into this matter, but I couldn’t find your details on our system, so I’m unsure if this experience relates specifically to our office. That said, I’m truly sorry to hear about your situation. I completely understand how disappointing this must have been, especially during such an important time for you and your fiancé. Currently, due to the high demand and limited availability of rental properties, the lettings market is extremely fast-paced. In some cases, properties are being secured very quickly, even before scheduled viewings can take place. I appreciate how frustrating this must be to all potential tenants. I truly hope you and your fiancé are able to find the perfect home soon. If there’s anything we can do to assist you further, please don’t hesitate to get in touch. Wishing you all the best Adam Rastall

Hi Sokaina, Thank you for the feedback on the fridge repair, we have spoken to the contractor and he had advise the following process needed to be done but he never received any feedback from yourself: "The tenant was told that freezer section needed to be defrosted, and once they had done that then we could return to bend the pipes back, which would stop the pipes pressing against the drawers and in turn allow the freezer door to close completely. Sokaina needed to use up her freezer food, defrost the freezer, then call us to return," Please ensure all processes are followed to ensure the repairs are done correctly, I have asked the contractor to contact you to arrange for the repair to be completed. Regards. Belvoir.

Thank you for your feedback. After reviewing our records, we are unable to find any recent bookings or interactions under the name "Amy." We take all reviews seriously, but without specific details, it's difficult for us to verify or address the concerns raised. At Belvoir Liverpool Central, we always aim to provide excellent service to all of our clients, and if there was a misunderstanding or miscommunication, we’d be more than happy to discuss it with you further. Please feel free to contact me directly at adam.rastall@belvoir.co.uk, and I’ll personally look into the matter to ensure any concerns are properly addressed.

Thank you for your feedback, and we sincerely apologise for any inconvenience you experienced with our service. We understand your frustration and would like to provide some context to address your concerns. At Belvoir Sales and Lettings, we are currently in an exceptionally busy period, with each of our properties receiving an average of 50 enquiries per week. We strive to manage these enquiries fairly and efficiently, ensuring that our booking system notifies all interested parties as soon as viewings are available. In the case of the property you were interested in, the situation was unique. The person who applied for the property requested to proceed without viewing it, as they were out of the city. This expedited their application process, which might have contributed to the property being let before you were notified. Thank you for your understanding. The Team at Belvoir Liverpool Central

We are truly sorry to hear about your parents' experience. This is not the standard of service we strive to provide, and we take these matters seriously. We would like to investigate further into this situation as within our office, we normally only manage City Centre apartments and this property does not seem familiar with our office. Please contact me (Adam Rastall) at your earliest convenience on 0151 231 1613 so that we can discuss this in more detail. UPDATE 6 JUNE 2023 I HAVE LOOKED IN TO THIS MORE WITH OUR PROPERTY MANAGEMENT TEAM AND WE CAN CONFIRM, THAT WE DO NOT MANAGE THIS PROPERTY. CAN YOU PLEASE REMOVE THIS NEGATIVE REVIEW THAT DOES NOT RELATE TO OUR OFFICE

I appreciate you taking the time to share your experience with us, and I'm genuinely sorry to hear that you were not satisfied with the service you received. Your feedback is invaluable to us, as it helps us identify areas where we can improve. I would like to clarify that our system is designed to automatically send out communications after viewings to ensure that our clients are informed promptly. It's concerning to hear that you did not receive any follow-up from us. This is certainly not the level of service we aim to provide. To investigate this matter further and ensure that it does not happen in the future, I would appreciate it if you could contact me directly at adam.rastall@belvoir.co.uk. I am committed to addressing your concerns and resolving any issues that may have arisen during your interactions with our office. Once again, I apologise for any inconvenience you experienced, and I thank you for bringing this to our attention. We are committed to providing a better experience, and your feedback will help us achieve that goal. Thank you for your understanding, and I look forward to the opportunity to make this right for you.

Hi Boudica I'm sorry to hear about your negative experience, but we are unable to identify you as our client based on the provided information. We value all feedback and are committed to providing excellent service to all our landlords. If you have used our services, we would appreciate it if you could get in touch with us directly so we can address your concerns promptly. Please reach out to me on 0151 231 1613, and we'll be more than willing to assist. Thank you Adam Rastall - Belvoir Sales and Lettings

Hi Elysia, Thank you so much for your feedback! We hope you have a great day! Kind Regards Rebecca Bush