Thank you for your feedback. After reviewing our records, we are unable to find any recent bookings or interactions under the name "Amy." We take all reviews seriously, but without specific details, it's difficult for us to verify or address the concerns raised. At Belvoir Liverpool Central, we always aim to provide excellent service to all of our clients, and if there was a misunderstanding or miscommunication, we’d be more than happy to discuss it with you further. Please feel free to contact me directly at adam.rastall@belvoir.co.uk, and I’ll personally look into the matter to ensure any concerns are properly addressed.