I appreciate you taking the time to share your experience with us, and I'm genuinely sorry to hear that you were not satisfied with the service you received. Your feedback is invaluable to us, as it helps us identify areas where we can improve. I would like to clarify that our system is designed to automatically send out communications after viewings to ensure that our clients are informed promptly. It's concerning to hear that you did not receive any follow-up from us. This is certainly not the level of service we aim to provide. To investigate this matter further and ensure that it does not happen in the future, I would appreciate it if you could contact me directly at adam.rastall@belvoir.co.uk. I am committed to addressing your concerns and resolving any issues that may have arisen during your interactions with our office. Once again, I apologise for any inconvenience you experienced, and I thank you for bringing this to our attention. We are committed to providing a better experience, and your feedback will help us achieve that goal. Thank you for your understanding, and I look forward to the opportunity to make this right for you.