Dear Hasan, Thank you for your review. I'm really sorry to hear about your experience. This particular flat was extremely popular, and ultimately the landlord chose to proceed with another applicant. I can see that there was a delay in connecting after your initial contact, and I understand how frustrating that must have been — especially after expressing your interest at the viewing. We always aim to respond quickly, especially when someone is ready to move forward, and your feedback has been taken on board to help improve how we manage enquiries going forward. If you’re still searching, we’d be happy to assist and make sure things move more smoothly. Kind regards, Adam