Thank you for your feedback. We genuinely value your input and are disappointed to hear that your experience with us did not meet your expectations. At Belvoir, we always aim to maintain clean, well-kept apartments for our tenants, and we take pride in providing excellent service. During our recent inspection of your apartment, we identified several issues that had not been reported to us, including concerns with the bathroom. We kindly remind all tenants to report any maintenance issues as soon as they arise to ensure timely resolution. Unfortunately, in this case, the bathroom issue was not communicated to us for several months, despite our request for prompt reporting. Once we were made aware of the problem, we immediately arranged for a contractor to address the situation, even though the delay in reporting contributed to the issue. We truly appreciate your feedback, and going forward, we encourage you to report any concerns promptly so that we can address them as quickly as possible. At Belvoir, we are committed to providing the best possible service for both our tenants and landlords, and we hope to continue working with you to ensure your living experience is a positive one