Thank you for your feedback and for your kind words about Amy. We’re sorry to hear that you felt the process was like a roller coaster. The reason for this was primarily due to some challenges with references and guarantors, which unfortunately took longer than anticipated to resolve. We understand that this may have caused some frustration, but please know that we worked very hard to complete the process for you, even though we had several other interested parties who were ready to proceed. Regarding your concerns about receiving information after moving in, we want to clarify that we are legally unable to provide details about previous tenants due to privacy laws. However, we acknowledge that not providing the owner’s details on the day of your move-in was an error on our part, and we sincerely apologise for this oversight. We corrected it as soon as we became aware of the issue. We are always striving to improve our service and take your feedback seriously. We hope that you are now settled in your new home and that any further issues can be quickly resolved.

Hi Matthew, thank you for taking the time to share your feedback. We genuinely appreciate your understanding and patience during this challenging time. Indeed, our office has experienced a surge in inquiries, particularly during August and September. The shortage of available properties for tenants has created a high demand, resulting in a significant increase in the number of inquiries we're receiving. On average, we're getting around 100 inquiries per property that we advertise. Despite these challenges, please know that we are committed to helping people find suitable homes in this complex tenant environment. We value your feedback and are continuously working to improve our response times and service quality. Your understanding means a lot to us, and we're dedicated to providing you with the best assistance possible. If you have any specific questions or concerns, please feel free to reach out directly, and we'll do our utmost to assist you promptly. Thank you once again for your patience and for choosing our services. Best regards Adam

Hi Francisco , thank you for taking the time to leave us feedback about your experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

Thank you for taking the time to leave us a review. We're sorry to hear that your experience with Belvoir Sales and Lettings didn't meet your expectations. We're committed to providing high-quality service and would appreciate the opportunity to understand more about your specific situation. Please feel free to contact us directly at adam.rastall@belvoir.co.uk with any further comments, concerns, or suggestions you wish to share. Your feedback is invaluable to us as we continually strive to improve our services. We look forward to hearing from you.

Hi D, Thank you for taking the time to leave a review. We're really sorry to hear about your experience, but we’d kindly ask you to double-check that you’ve contacted the correct office. At Belvoir Liverpool Central, we have a system in place to ensure that any missed calls during office hours are returned the same day. Our call log is always cleared before the end of each day to make sure no enquiries are left unanswered. We’d love to look into this further for you—could you please reach out to us at liverpoolcentral@belvoir.co.uk and confirm the property you arranged a viewing for? That information would be really helpful. Thanks again, and we hope to hear from you soon so we can resolve this. Best regards, The Belvoir Liverpool Central Team

Dear Aakash, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please be assured that any issues raised during your tenancy were addressed as promptly as possible once brought to our attention, in line with our usual procedures. Regarding the deposit, we’d like to clarify that at the time your review was posted, the final amount had not yet been confirmed. Following the end of the tenancy, a detailed inspection of the property was carried out. Unfortunately, the condition in which the property was returned did not meet the standards outlined in your tenancy agreement, and as a result, deductions were made accordingly. These were supported by clear documentation and shared with you as part of the deposit return process. We understand that deposit matters can be sensitive, and we’re always happy to go through the details if anything remains unclear. Thank you again for your comments—we take all feedback seriously and are committed to improving the experience for all our tenants. Please don’t hesitate to get in touch if you would like to discuss anything further. Regards Belvoir Liverpool Central