Hi Sokaina, Thank you for the feedback on the fridge repair, we have spoken to the contractor and he had advise the following process needed to be done but he never received any feedback from yourself: "The tenant was told that freezer section needed to be defrosted, and once they had done that then we could return to bend the pipes back, which would stop the pipes pressing against the drawers and in turn allow the freezer door to close completely. Sokaina needed to use up her freezer food, defrost the freezer, then call us to return," Please ensure all processes are followed to ensure the repairs are done correctly, I have asked the contractor to contact you to arrange for the repair to be completed. Regards. Belvoir.