Hi Thomas Thank you for taking the time to share your feedback. I’ve looked into this matter, but I couldn’t find your details on our system, so I’m unsure if this experience relates specifically to our office. That said, I’m truly sorry to hear about your situation. I completely understand how disappointing this must have been, especially during such an important time for you and your fiancé. Currently, due to the high demand and limited availability of rental properties, the lettings market is extremely fast-paced. In some cases, properties are being secured very quickly, even before scheduled viewings can take place. I appreciate how frustrating this must be to all potential tenants. I truly hope you and your fiancé are able to find the perfect home soon. If there’s anything we can do to assist you further, please don’t hesitate to get in touch. Wishing you all the best Adam Rastall