We are truly sorry to hear about your parents' experience. This is not the standard of service we strive to provide, and we take these matters seriously. We would like to investigate further into this situation as within our office, we normally only manage City Centre apartments and this property does not seem familiar with our office. Please contact me (Adam Rastall) at your earliest convenience on 0151 231 1613 so that we can discuss this in more detail. UPDATE 6 JUNE 2023 I HAVE LOOKED IN TO THIS MORE WITH OUR PROPERTY MANAGEMENT TEAM AND WE CAN CONFIRM, THAT WE DO NOT MANAGE THIS PROPERTY. CAN YOU PLEASE REMOVE THIS NEGATIVE REVIEW THAT DOES NOT RELATE TO OUR OFFICE