Hi Alice, thank you for your feedback and sorry to see we were only worthy of 2 stars. I've had a look into things at our end and I understand that there were a few last minute changes to your tenancy, not imposed by our team but understandably frustrating for you. I would love the chance to have a chat with you to explain things from our point of view and to understand more about your frustrations so that we can learn from these. It would be great to hear from you at andy@umega.co.uk. thanks again.