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Umega Lettings - Edinburgh

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Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
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1.00 /5

I’ve had an incredibly frustrating experience with Umega. Despite submitting multiple Fixflo requests regarding urgent issues with my shower and toilet leaking, I’ve been met with complete silence. Weeks have passed with little response, no updates, and certainly no action. Basic living conditions should not be ignored, but Umega clearly has no sense of urgency or respect for tenants or landlord property. I’ve tried to follow up, but my requests are either dismissed or ignored entirely. It’s unacceptable to be left without essential facilities, especially when I’ve done everything by the book to report the issues.

review by Michaela Shackleton

Reply from agent

Thank you for taking the time to leave your feedback. We understand how frustrating it must be to experience issues with essential facilities, and we empathise with you for the inconvenience caused. We want to assure you that we are actively addressing the repairs you have reported and have been in regular contact with your flatmate throughout this process. However, we completely appreciate that this situation has been distressing, and we’re committed to ensuring it is resolved as quickly as possible. If you would like to discuss the matter further or feel there’s anything we can do to improve communication, please don’t hesitate to reach out to us directly. We’re here to help and will continue to ensure the repair is resolved as soon as possible.