View Agents

Umega Lettings - Edinburgh

Value my property

scroll down for more information

Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

I have lived in 12 cities in 5 countries so you can imagine how many times I have moved around and my experience with Umega has by far been the worst. They kept leading me on and eventually on the day that I was supposed to move in to a new place, they said they had found somebody else. They blame it on the landlord and that he makes the decision but I expect the agency as the mediator to be transparent about my chances and not act all cheerful and reassuring until the last day of my lease and then reject me. I was very clear from the beginning about my guarantor and timetable and called in a few times to go through my documents to get the confirmation that everything was in order and they made it seem like it was. I was ready to pay the deposit from the start but they kept prolonging the procedure and taking days to respond to an email, wasting my limited time, money and energy until the day that I was supposed to move out of my place and move into a new one.

review by Parisa saghafian

Reply from agent

Hi Parisa, thank you for providing this feedback and I'm really sorry you feel let down. I hope you've not settled into a new home. I've checked in with the team involved. I understand you first got in touch on 23rd hoping to move in on 30th Dec so it really was time-sensitive considering the Christmas break. Unfortunately based on some additional information we needed for our background checks and the landlord's opinion on the rent level, we were unable to get everything ready in time for the date you needed. We really did everything we could but our learning from this is that we need to be much more upfront about potential delays/documents required at the offset to set expectations, especially with such tight timescales. We would never want to let a tenant down as we understand how important it is to you when dealing with crucial home moves. Thanks again and very best wishes for the future.

1.00 /5

Before summer this year, me and my partner would have given Umega five star review but after the way they have handled disruptive rewiring works in our flat and failed to take our health concerns and other issues properly, we are rating them one star. They have failed to take our health concerns properly, with the rewiring works causing so much dust that it exacerbate my partners asthma. We couldn’t stay in the property due to this and when communicated to Umega that this was happening, they framed our concern as an unfortunate consequence of the rewiring works. They have failed to properly compensate us for the disruption the works has caused which spanned to nearly 5 weeks until completion in which our flat was back to it’s pretty-rewiring state. We have launched an online campaign against Umega Lettings together with LivingRent Edinburgh. Please visit LivingRent’s page to find out how you can help. Contrary to Umega’s values, they do not care about tenants! #umegaletdown

review by Anne Marie DS

Reply from agent

Hi Anne Marie, as you'll be aware we are trying to work with you to resolve these issues and we need you to engage with our internal complaints process in order to move this forward. We are eager to resolve this amicably so everyone can move forward positively, and we hope you will pick this conversation up with our team again.

1.00 /5

review by Amy

Reply from agent

Amy, I'm really sorry to see we only deserve 1 star from you. If you email me at andy@umega.co.uk, explaining how we've let you down I'll speak to the right members of the team and get back to you right away. Thank you for this feedback

1.00 /5

As a potential tenant, our experience with Umega was an absolute nightmare. Firstly, their process for new tenants is extremely complicated and not accessible for individuals who are not tech savvy or who may have disabilities. We were 3 days away from our move in date and the company was still going through their referencing process, only to inform us at the very last minute that the application was withdrawn by the landlord. Secondly, this company exhibited fraudulent behaviour regarding funds. We paid both the deposit and first month rent to Umega, and they have been reluctant to refund us the exact amount. Umega claimed to have not received the first month rent, after which we had our bank launch an investigation. Once we made Umega aware of the investigation, they confirmed that they in fact did receive the first month rent. They have issued the refund for the deposit which is not the correct amount, and the accounts team is refusing to explain why this is. Thirdly, throughout the entire process outlined above, the customer service from Umega has been absolutely absurd. In addition to the poor communication on Umega's end, we are not burdened with begging Umega to issue our refunds and to explain why the exact amount is not being refunded to us. We DO NOT recommend Umega Lettings. There are many other letting agencies with much better customer service, and who actually respect their clients.

review by Natasia Adolfo

Reply from agent

Thank you for your feedback. I’ve spent time getting a full understanding of the series of events that I believe have led to your 1 star review. We’ve found ourselves in a situation which we would much prefer never happens, whereby the application for a property has fallen through due to various important criteria not being met. In your case this situation has been made even more difficult because the timescales between your application and the proposed lease start date were fairly short (in the case of further references being required). We realise the outcome must have created additional stress for you at this time and we are truly sorry about this. We also acknowledge that our application process will always benefit from being well-explained to customers, particularly when it comes to our heavy reliance on technology. We are happy for prospective customers to use email for references if that is their preference and we are always learning how we can do things better. Relating to refunds: at the time of writing we are satisfied that your full refund has now been processed. I can assure you that Umega Lettings has never and will never exhibit what you refer to as ‘fraudulent behaviour’. We acknowledge that there has been a fairly prolonged timescale associated with getting this back to you, which must have been extremely frustrating for you. We required extra time to match the original payment we received to your account on our system, as a result of various inconsistencies in the transaction description and source, which led to additional checks being needed on our end before we could proceed with refunding you. These checks took place with the help of our bank between Wednesday, Thursday and Friday last week. On Friday we were able to process your refund in full. Given that we are dealing with cross-border transactions through International Banking, this further adds delay and complexity to the flow of information. For us this case is not yet closed. We will be satisfied this case is closed when you have confirmed to us that you have received the money that is owed to you (currently the funds are in transit).

1.00 /5

review by Ammelie Diemont

Reply from agent

Hi Ammelie, I'm so sorry our service hasn't been satisfactory. This is not the type of feedback we work hard to deliver and feedback like yours is gold as we take steps to improve our service. We'd love the chance to turn things around with you. Please email andy@umega.co.uk with a bit more info on how we've let you down and how we can help and we'll jump on this right away. Thank you.

1.00 /5

review by Neil Kerr

Reply from agent

Neil, thank you for your feedback. I've had a look through all our customers and recent viewers to get some context before responding but I can't find your name. I would love to understand where we've let you down to warrant a 1 star review. Could you please email me at andy@umega.co.uk and I'll look into things right away.

1.00 /5

29.12.2019

So bad. It’s winter time and my window is open i asked them to fix it a year ago!! I am freezing in my own flat. They turned off my heating heating and can’t turn it on now, have no heating or hot water and it’s a minus outside. Phoned them bit no one cares it’s the worst agency ever. Waiting for anything to be fixed for months!! Never again it’s just appalling.

review by Mar Tina 29.12.2019

1.00 /5

review by Vanessa K

Reply from agent

Hey Vanessa, would love to speak to you about the reasons behind this 1 star review. Please get in touch at info@umega.co.uk so I can take on some learning from this.

1.00 /5

26.04.2019

Appalling! Sadly there isn’t enough space here to provide a full commentary. The level of service offered by Umega is quickly dwindling from poor to shocking, not to mention exhausting. Disappointing because they were, once upon a time, quite good. If looking for an agent to manage your property, do yourself a favour and look elsewhere.

review by Natalie Tamaillon 26.04.2019