A very disappointing experience. A contractor they have - which was supposed to carry out a EICR certificate - had a irritating behaviour after he broke an electric shower, which tried to claim it wasn't working (and it was until the same morning) and not even apologising for it. I felt the agency completely dismissed the thing - taking only the side of the contractor and not even listening to the client. They took the money - which I paid completely - and not even a thanks. I wouldn't recommend them. It's probably one of these agencies that it's good only until everything goes well.