Hi Amy Jellyfish, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I am trying however to find your details on our system but I have been unable to locate you. Could you please send your complaint to crawley@northwooduk.com so that I am able to investigate and respond accordingly. Kind regards

Dear Computer Main we're disappointed to hear of the negative experience you had at our location. I can't seem to find your name anywhere on our system so I am unable to investigate any issues you may have had. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 01293 515588. We look forward to hearing from you

Azahiell Brighton, we're disappointed to hear of the negative experience you had at our location. I can't seem to find your name anywhere on our system so I am unable to investigate any issues you may have had. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 01293 515588. We look forward to hearing from you.

As per our conversation it was the Landlord who evicted you, not Northwood, It was the Landlord who refused to have the maintenance repairs carried out, not Northwood and again it was the Landlord who made deductions from your deposit (which you agreed to and did not dispute), not Northwood. I am sorry that your tenancy may not have been a pleasant one but I can assure you Northwood have done everything in our power in order to help you during this period. The team are extremely disappointed to read your comments as we pride ourselves on the service offered to Tenants. As you know I called you to discuss this review but unfortunately you hung up the phone. We would like to work towards a resolution, so if you are willing, please reach out to us at 01293 515588 to discuss this further.

Hi there, I have investigated your claim and the Landlord deducted £497 for cleaning. Given that a 'light clean' costs £40 it seems evident to me that the property was not left in a better condition compared to when you moved in. Of course you have the opportunity to dispute any amount claimed via the DPS, if the arbitrators supported the Landlords claim then that is completely out of the hands of Northwood. With regards to your rent increases we again take our instruction from the Landlord and they are entitled to achieve market value. At this current time it is not surprising that your current Landlord has not increased the rent as the market has 'softened' somewhat. I am of course very happy that you are happy and settled in your new property. If you would like to come into the office to discuss these issues then please feel free to do so. Kind regards

Hi there, I would like to get some more details about your experience with us as we have no details of you on our database. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 01293 515588. We look forward to hearing from you.

I have responded to your above review