The staff in NorthWood is not helpful and staff tries to put everything on tenant even for the things which are under warranty. This is not the first time and my feedback is collective for the last few discussions that i have had with the Northwood staff. Instead of helping me the simple answer is that its my fault and needs to be corrected by myself by bearing all the cost. Reply to your response: I think you have not received the complete information regarding this. Its not about me asking that agent of owner had to clean the hobs.... Cleaning is very well tenants responsibility and am very well doing it. Actual problem was that without even touching/checking the hobs engineer concluded why hob was not working which is very strange. Same thing i was trying to make the staff understand that let the engineer properly check the hobs and if it comes out that its due to tenants mistake i'll take the responsibility but staff was not able to understand. And AM not able to understand that without even checking (checking is very big thing without even touching the hobs) how engineer can conclude that HOBs are not working due to this or that reason.