Customer Service by the Office Manager, Emma Armstrong was the worst I have seen in all of time. I was looking to buy a house in Crawley. During the viewing she barely said a word and during offer and negotiation acted as more of a hindrance to the process rather than an aid. Very rude and unprofessional. Lacked tact or ability to empathise with her customer.I am actually shocked she is Office manager. I wonder what she teaches and trains her subordinates to be like. Definitely the worst agency I have come across thus far. Past reviews tell me I should not be surprised. Stay well clear guys!