We have used Northwood for several years and have found them to be very professional in all they do. In addition they are friendly and approachable. I would especially like to mention the maintenance department whom manage any issue small or large efficiently and with a smile. I am happy to recommend Northwood to any landlord or tenant.PositiveResponsiveness, Professionalism

Service was very good . Staff call Megan& Wendy was very helpful . And other staff was very helpful.

Thanks to Ben and his Team for assisting with purchase of my first property. Though the process went over a year, yet Ben kept being involved and surely gave all support to get the purchase completed. Thanks again and also to your Team Sue for efficient service while I was renting. Best wishes Sudipta

While renting, they were lovely people, very well prepared and willing to help. Quick response regarding the issue we had. Of course they tried to charge us for stains on the carpet that were already there. £240 Good thing I took pictures from the beginning and also emailed them as well but, as any other agency, they are trying to charge you as much as possible for any little thing. My advise, if you’re renting, take pictures of any defects and email them to the agency. On top of it, after check out, I received an Amazon package at the old address. I contacted Northwood Crawley and spoke with an agent at the office. They treated me with absolute disregard speaking with me but without looking at me. I went outside the office and told my wife to forget about the package. Northwood never contacted me even though the package was visible for weeks inside the house.PositiveProfessionalism

Took money from my deposit to fix my letterbox which was broken into and completely not my fault. Use with caution!

One year after having left the property we rented, I am still in shock at how Northwood made our time in Crawley miserable. Here are some events that we experienced throughout our 4.5 years renting in Crawley: - Spent an ENTIRE winter with a newborn without heat. Northwood took every attempt to avoid replacing the boiler until it was obvious it required replacement. - We suffered from huge mold issues on the upper floor. Northwood’s kept blaming us and telling us that we were not opening the windows despite the landlord’s acknowledgement of the issue. This caused allergies on most of the family which are gone now that we moved property. - Northwood increased Rent on a yearly basis using their “experts” to assess the value of the house. Well their expert used the neighbor’s house as a benchmark who had indeed the same house size but omitted that: o He had negotiated the price down o His house had a fully equipped kitchen o His house had a garage Now, the worrying part is that one year after leaving the property, we were sent the cancellation documents of the next renters, including personal info’s. I had then a look at Northwood’s website to see our previous property. The pictures shown were those used to present our property when we moved in 6 years ago… That being said and on a positive note, Northwood had been very helpful when it was time for us to move out. Taking this into account, I wish I had taken the decision much earlier. Indeed, having left Northwood has proven to be such a relief on all the family. Our new agency has the decency to rent good property and provide an excellent service when needed.

As a managing agent of a

As a managing agent of a small estate, hopeless, no contacts, no answering phone calls or emails, no annual inspection, no help with contractors. One star is more than they deserve, hopefully they will not be managing us for much longer.