Worst renting experiance ever avoid!! Worst customer service, added fees that wasnt informed of throughout letting and when we moved out, damaged roof wasnt fixed mould in celings caused by damp in attic. Garden left in a dangerous condition after daughter fell through decking which was removed by northwood leaving mess, glass, wires, sharp metal and a unusable garden for my dog or children to go in. Water from out pipe going into electric boiler told was safe so called out a electrician for a inpection, was told needed emergancy work, spoke to northwood and told that it will be fine. Plus alot more that i could list. Please avoid!!!