Northwood - Crawley
Northwood - Crawley
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1.00 /5
1.00 /5
ThievesNegativeResponsiveness, Quality, Professionalism, Value
1.00 /5
12.03.2020
"Will never use this agent..."
Will never use this agent again. When agreeing to let out property I could hear all agents cheering in the background as they let it before another agent did. It was very unprofessional. Promised stained carpet were to be replaced & a fresh coat of paint never happened. Garden was in a state overgrown. Being in the property we realised that it was full of damp and over time got worse. Someone from the agent came to take pictures nothing ever came of it. Over time damp got worse making us unwell we decided to leave as it wasn't fit for living in. Overall not a great agent will definitely avoid.
review by Fiona
12.03.2020
1.00 /5
1.00 /5
1.00 /5
Worst letting agents, expensive and unprofessional staff.Would never recommend to anyone.
1.00 /5
these guys a thieves, been with a different letting agent for two years now, no pointless yearly fees like these guys do, my rent hasn't increase once, Northwood increased my rent yearly, when I moved out I left the house spotless probably just as good or better than any cleaning company would have left yet they charge you if you don't use one, AVOID!!!!
1.00 /5
Worst renting experiance ever avoid!! Worst customer service, added fees that wasnt informed of throughout letting and when we moved out, damaged roof wasnt fixed mould in celings caused by damp in attic. Garden left in a dangerous condition after daughter fell through decking which was removed by northwood leaving mess, glass, wires, sharp metal and a unusable garden for my dog or children to go in. Water from out pipe going into electric boiler told was safe so called out a electrician for a inpection, was told needed emergancy work, spoke to northwood and told that it will be fine. Plus alot more that i could list. Please avoid!!!
1.00 /5
The only reason there is one star here is simply because you are unable to choose zero stars... Northwood crawley are rude unhelpful and will fleece you at any oppertunity, if they could put a cost on you walking through their door im sure they would since having dealings with other letting agencies I have come to realise just how terrible Northwood are along with much higher charges than others that offer far superior customer service. My opinion avoid if you can or face the consequences.
1.00 /5
The staff in NorthWood is not helpful and staff tries to put everything on tenant even for the things which are under warranty. This is not the first time and my feedback is collective for the last few discussions that i have had with the Northwood staff. Instead of helping me the simple answer is that its my fault and needs to be corrected by myself by bearing all the cost. Reply to your response: I think you have not received the complete information regarding this. Its not about me asking that agent of owner had to clean the hobs.... Cleaning is very well tenants responsibility and am very well doing it. Actual problem was that without even touching/checking the hobs engineer concluded why hob was not working which is very strange. Same thing i was trying to make the staff understand that let the engineer properly check the hobs and if it comes out that its due to tenants mistake i'll take the responsibility but staff was not able to understand. And AM not able to understand that without even checking (checking is very big thing without even touching the hobs) how engineer can conclude that HOBs are not working due to this or that reason.
