The staff in NorthWood is not helpful and staff tries to put everything on tenant even for the things which are under warranty. This is not the first time and my feedback is collective for the last few discussions that i have had with the Northwood staff. Instead of helping me the simple answer is that its my fault and needs to be corrected by myself by bearing all the cost. Reply to your response: I think you have not received the complete information regarding this. Its not about me asking that agent of owner had to clean the hobs.... Cleaning is very well tenants responsibility and am very well doing it. Actual problem was that without even touching/checking the hobs engineer concluded why hob was not working which is very strange. Same thing i was trying to make the staff understand that let the engineer properly check the hobs and if it comes out that its due to tenants mistake i'll take the responsibility but staff was not able to understand. And AM not able to understand that without even checking (checking is very big thing without even touching the hobs) how engineer can conclude that HOBs are not working due to this or that reason.

I would like to give 0 stars but unfortunately this is not possible! On the day we signed the contract the branch manager was yelling at us as we were not fast enough with signing and said, that if we won't hurry up we won't get the keys! But this is not everything...at this time my wife was highly pregnant! But the branch manager didn't care even on my request to calm down! This is simply disrespectful! I would recommend a seminar for proper behavior! During our tenancy: For fixing the roof (after a heavy rain it was dropping inside the apartment) it took ages till something happened! Check out day: I got a mail and was asked if I will attend to the check-out appointment. I agreed and went there - one of the agents then told me they can't go on with the check-out as long as I am present. Why you are asking then if I will attend to this appointment? Nearly at the end of our tenancy: Viewings were agreed and I went to this appointments. I don't remember exactly but it was 2 or 3 times that I went there and nobody came. I didn't get a call or a message that this viewing won't happen! And the "funny" answer I got is that my telephone has some problems - what?? On my answer that my telephone is working without problems I got the answer that the agents telephone has a problem or it was a misunderstanding - ridiculous! Strange that this was just a problem with my number! Before you will answer that I don't need to attend to this viewings: I know but it was my wish to be present. And a call or a text message is the minimum what you can do - at least in my opinion. And don't say that my telephone has a problem.

Probably one of the worst experiences I've had with a tenancy. As a head role in property I have vast experience both with property sales/lease and customer service. Something this company does not understand. First example is witnessing the sheer poor lack of service recovery herein the Google reviews - scanning quickly through the responses from the owner/manager shows the constant lack of experience, respect and understanding of operating a agency. As a tenant I experienced a poor service from the outset, the office manager on viewing informed me I could redecorate the property, having had confirmation on email by the manager - I redecorated the top floor. Leaving the property in a far superior finish to what i leased it for. I was required to go through a property inspection by the office junior who displayed little or no experience, claiming I had broke the tenancy! The landlord confirmed in writing how I improved the property. On vacating the property, I had agents letting themselves in to show new tenants without notice, moving items and offering my own furniture to potential future tenants! After cleaning the property professionally providing an invoice - I was charged excessively for a mark on the oven which hadn't been picked up by the cleaners. Given how I left the property, improving the presentation, allowing new photos of how it was dressed, together with showing how it was left cleaned. It's sole destroying to learn you penalise tenants for a stain which was missed unintentionally by a cleaner which could have been wiped easily at check out! This agency just demonstrates how little they think of tenants. Avoid.

Customer Service by the Office Manager, Emma Armstrong was the worst I have seen in all of time. I was looking to buy a house in Crawley. During the viewing she barely said a word and during offer and negotiation acted as more of a hindrance to the process rather than an aid. Very rude and unprofessional. Lacked tact or ability to empathise with her customer.I am actually shocked she is Office manager. I wonder what she teaches and trains her subordinates to be like. Definitely the worst agency I have come across thus far. Past reviews tell me I should not be surprised. Stay well clear guys!

Worst letting agent ever..landlords beware!! Peter Green, the franchise director says Northwood can guarantee the landlord a monthly rent but charge you absolutely nothing for doing so, that their guaranteed rent scheme is a completely FREE service (yeah, right!). What a con! The truth is, your property is sublet to tenants and Northwood keeps about 24% of the rent as their profit, making it their highest costing management scheme. According to Northwood, this profit they make isn't a charge/fee/commission, even though the income they earn is made from the property you own. The worst part is, while Northwood are more than happy to take their profit, they can't be bothered to manage your property and will allow the tenants to do all sorts of damage to your property without letting you know about it.