Probably one of the worst experiences I've had with a tenancy. As a head role in property I have vast experience both with property sales/lease and customer service. Something this company does not understand. First example is witnessing the sheer poor lack of service recovery herein the Google reviews - scanning quickly through the responses from the owner/manager shows the constant lack of experience, respect and understanding of operating a agency. As a tenant I experienced a poor service from the outset, the office manager on viewing informed me I could redecorate the property, having had confirmation on email by the manager - I redecorated the top floor. Leaving the property in a far superior finish to what i leased it for. I was required to go through a property inspection by the office junior who displayed little or no experience, claiming I had broke the tenancy! The landlord confirmed in writing how I improved the property. On vacating the property, I had agents letting themselves in to show new tenants without notice, moving items and offering my own furniture to potential future tenants! After cleaning the property professionally providing an invoice - I was charged excessively for a mark on the oven which hadn't been picked up by the cleaners. Given how I left the property, improving the presentation, allowing new photos of how it was dressed, together with showing how it was left cleaned. It's sole destroying to learn you penalise tenants for a stain which was missed unintentionally by a cleaner which could have been wiped easily at check out! This agency just demonstrates how little they think of tenants. Avoid.