The only reason there is one star here is simply because you are unable to choose zero stars... Northwood crawley are rude unhelpful and will fleece you at any oppertunity, if they could put a cost on you walking through their door im sure they would since having dealings with other letting agencies I have come to realise just how terrible Northwood are along with much higher charges than others that offer far superior customer service. My opinion avoid if you can or face the consequences.